Freight Documentation & Dispatch Specialist

About the Opportunity

Join our Grand Rapids, MI team to ensure every outbound order moves flawlessly—from paperwork to pickup to delivery. You’ll be the connective tissue between carriers, suppliers, and the warehouse, driving accuracy, speed, and service.

What You’ll Own

• Shipping Coordination: Manage the full shipping lifecycle and on-time execution.
• Documentation: Prepare bills of lading, labels, and customs forms with zero errors.
• Scheduling & Dispatch: Arrange pickups/deliveries; communicate clear instructions to carriers.
• Tracking & Issue Resolution: Monitor freight status and remedy transit exceptions.
• Records & Inventory: Keep shipment and inventory records accurate and current.
• Warehouse Partnership: Align on order readiness, staging, and loading priorities.
• Process Improvement: Identify bottlenecks; implement enhancements for efficiency.
• Inventory Support: Assist with replenishment and related tasks as needed.

Qualifications

• High school diploma or equivalent (GED).
• Chauffeur's license required.
• Box truck driving experience required.
• Experience in shipping/logistics/supply chain.
• Detail-focused, organized, and clear communicator.
• Proficient with Microsoft Office (Excel) and shipping platforms.
• Works well independently and within a team environment.
• Knowledge of shipping regulations and customs procedures is advantageous.

Core Proficiencies

• Shipping/Receiving; Warehouse operations
• Material handling and distribution
• Loading/unloading vehicles
• Weighing raw materials
• Liquid Propane (LP)
• Forklift licensed
• Microsoft Excel
• High School / GED

Tools & Tech

• Box trucks
• Forklifts

Why This Role

It’s a precision position where your documentation and dispatch skills directly improve on-time performance and customer satisfaction. If you love building smooth logistics flows, we’d like to meet you.