Field Service Engineer -- Conveyors, Forklifts & Automated Systems

OtterBase Inc
Grand Rapids, MI

Job Description

Job Description

Keep supply chains moving

Join a team that keeps warehouses and distribution centers productive by delivering expert, on-site service for mission-critical material handling equipment. You’ll be the trusted engineer customers rely on for technical excellence, clear communication, and safety-first service.

Role overview

Provide field diagnostics, maintenance, and repair across forklifts, conveyors, pallet jacks, and automated systems. Expect approximately 50% travel throughout the Midwest, including occasional overnights.

The impact you’ll make
  • Pinpoint issues and perform repairs on diverse material handling assets at customer sites.
  • Carry out preventive maintenance programs to extend equipment life and reduce downtime.
  • Install and help commission new systems and components.
  • Document work thoroughly—service reports, parts usage, and maintenance logs.
  • Set expectations with customers and explain technical findings in plain language.
  • Operate to company and site safety standards without exception.
  • Partner with internal technical support and parts operations to expedite resolutions.
What we’re looking for
  • High school diploma or GED required; advanced technical schooling preferred.
  • 2+ years hands-on experience with mechanical, electrical, or hydraulic systems (exposure to material handling is advantageous).
  • Demonstrated diagnostic ability and systematic problem-solving.
  • Valid driver’s license; clean driving history.
  • Comfort traveling up to 50% around the Midwest; overnight stays as needed.
  • Strong interpersonal skills and a customer-centered approach.
  • Ability to lift 50 lbs and work in warehouse/distribution environments with varying conditions.
Technical strengths
  • Mechanical troubleshooting
  • Electrical troubleshooting
  • Electrical repair
  • Electrical schematic reading
  • Equipment installation
Posted 2026-07-17

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