Certified Ophthalmic Technician- team lead

Job Description

Job Description

This individual is responsible for the supervision of the Clinical Team, including time and attendance, performance and training. Additional responsibilities include the day-to-day oversight of the scribe operations including patient in-flow and out-flow processes, patient education, and chart documentation.

WHAT YOU WILL BE WORKING ON:

• Open communication with other managers, supervisors, and the RDO
• Monitors and informs department manager of daily clinic flow
• Monitors, addresses, and informs department manager of any staff issues
• Ability to provide an efficient, concise synopsis of each clinic day with assessment of how to improve for future dates
• Oversees and supervises all clinical staff training
• Assists with prospective interviews
• Prepares department schedules and handles team call offs
• Provides feedback on performance forAnnual Reviews of staff
• Conducts monthly staff meetings
• Conducts staff quarterly reviews
• Monitors Nextech data entry, patient tasks, and continuity of care communication
• Reporting: Provider Inquiry Report and ATB Report
• Provides support to SITE (Rotation) team
• Assists with SITE (Rotation) monthly equipment calibration and cleaning
• Assists with SITE (Rotation) equipment training
• Maintains an organized, clean office throughout all locations
• Assists other office personnel as needed
• Understands and abides by the AIDET communication model

WHAT YOU KNOW:

To be successful in this role you will have the following experience or knowledge:

Certified opthalmic Technician- COA

• Demonstrated experience in leadership
• Excellent communication and customer service skills and the ability to work in a team oriented environment
• Flexible in work assignments and schedules
• Devoted to providing outstanding patient care
• Knowledge of applicable financial and clinical functions
• Strong organization with attention to detail
• Demonstrated ability to treat patients and co-workers respectfully
• Empathetic personality with concern for patients' needs
• Initiative to solve problems and complete projects
• Positive attitude
• Ability to communicate professionally & effectively with other managers, supervisors and the RDO