Customer Service Representative
Job Description
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Forge strong customer relationships by being an engaged resource for their projects and problems
- Respond with a sense of urgency and clarity to customer requests
- Establish and communicate lead times
- Create job sequences for production and subcontracts, based on estimate.
- Maximize profit while balancing customer price acceptance
- In coordination with sales, coordinate pre project services such as new concept design
- Manage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturing
- Actively participate in production meetings as a customer advocate
- Check proofs for accuracy when sending out for approval
- Communicate customer approvals to ensure work quickly transitions to production
- Coordinate and communicate fulfillment requirements resulting in a seamless client experience
- Coordinate client-supplied information for kitting projects analyzing detail to ensure accuracy
Requirements:
- 2-year degree or equivalent experience in the print or business field.
- Printing experience preferred (litho, digital, screen)
- Understanding of manufacturing and job shop work environment
- Competent in Microsoft Office (Proficiency in Excel)
- Detail oriented with a service/sales aptitude
- Ability to multitask
- Strong commitment to accountability
- Computer and business writing competency
- Results and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team ALL A MUST
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