Help Desk Technician - Allegan Area

Job Description

Job Description

Help Desk Technician | Allegan, MI

Salary Range: $50,000 - $77,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Allegan seeking experienced Help Desk Technicians.

The Opportunity

We are partnering with organizations in Allegan that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Troubleshoot and resolve IT issues for office staff and shop floor personnel, including hardware, software, and network connectivity.
• Provide support for manufacturing-specific applications and equipment, such as MES systems, industrial PCs, barcode scanners, and production line terminals.
• Perform hardware setup, configuration, and maintenance for workstations, printers, and specialized shop floor devices.
• Manage user accounts, permissions, and password resets across various IT systems, including Active Directory and manufacturing application logins.
• Document all support interactions, resolutions, and create knowledge base articles for common manufacturing IT problems.
• Assist with network connectivity issues impacting production systems and office operations.
• Conduct preventative maintenance on IT equipment to minimize downtime on the production floor.

Recommended Qualifications

• Experience supporting IT systems common in manufacturing environments (e.g., ERP, MES, shop floor devices).
• Proficiency in troubleshooting Windows OS, Microsoft 365 suite, and standard hardware issues.
• Strong customer service and communication skills, able to explain technical issues to non-technical staff.
• Basic understanding of networking concepts (TCP/IP, LAN, Wi-Fi) and connectivity issues.
• Ability to work independently and prioritize tasks in a dynamic, production-focused setting.

Bonus Qualifications

• Familiarity with Manufacturing Execution Systems (MES) or Enterprise Resource Planning (ERP) software.
• Experience supporting industrial hardware (e.g., barcode scanners, label printers, shop floor terminals).
• Understanding of IT safety protocols relevant to a manufacturing environment (e.g., LOTO awareness).
• Experience with mobile device management (MDM) for ruggedized industrial devices.

Job Titles That Should Apply

IT Support Technician, Technical Support Specialist, IT Help Desk Analyst, Desktop Support Technician, Service Desk Analyst, IT Support Specialist, Computer Support Specialist, End User Support Specialist, IT Technician, Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.