Loss Mitigation Processor

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Review, track, and process incoming loss mitigation applications and borrower documentation (e.g., income verification, hardship letters, tax returns).
• Conduct preliminary assessments to ensure loss mitigation application packages are complete and escalate issues as needed.
• Communicate with borrowers, servicers, and internal departments regarding application status, missing documents, and next steps.
• Update and maintain loan servicing systems with accurate and timely information.
• Ensure compliance with federal regulations (e.g., RESPA, CFPB), investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA), and company policies.
• Assist in preparing and sending notices of receipt, incomplete application letters, and resolution decisions within required timelines.
• Monitor timelines for critical milestones (e.g., 5-day, 30-day, 120-day) and escalate files approaching deadlines.
• Work collaboratively with Loss Mitigation Specialists and Underwriters to ensure a smooth borrower experience.
• Provide administrative support to the Loss Mitigation team, including reporting, data entry, and file maintenance.

Qualifications

Must-Have Qualifications:
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 1–3 years of experience in mortgage servicing, loss mitigation, or a related customer service/administrative role in financial services.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive customer information with discretion.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing software (e.g., MSP, Fiserv, or equivalent).
• Knowledge of loss mitigation options (loan modification, forbearance, short sale, etc.) preferred.