Member Services Representative

Member Service Center Representative

Address:

27000 Evergreen Rd, Lathrup Village, MI 48076

Below are the possible shifts.

- 8a-5

- 9a-6

- 10a-7

- 11a-8

- 12p-9p

• 5 days per week. 1 weekend day will need to be worked, Saturday or Sunday. So they will recieve 1 day off, during the week. If the candidate cannot work one weekend day, we cannot consider them. Will not have consecutive days off typically . The only shift that is currently doing that is the 12-9pm shift.

TRAINING:

- Training – M-F 8am to 5pm. 3 Months with a 1 hour lunch.

- Will continue to train in their teams: shadow, do and teach back method. 2-3 months

Dress: Business Casual

MFCU Job Description:

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

- Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing

new product information.

- Answer members telephone calls promptly and in an appropriate manner

- Answer inquiries on banking products including checking, savings, loans and lines of credit

- Document all customer inquiries and comments thoroughly and quickly

- Maintain good business relations with members, courteously and promptly resolving member problems or questions, and

effectively assisting with member account problem

- Determine members financial service’s needs, and recommend services and products that address these needs

- Collect member loan payments.

- Handle various accounting transactions.

- Deliver stellar service to credit union members. No slackers here!

- Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.

- Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!

- Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!

Skills

data entry, Customer service, member service, call center

Additional Skills & Qualifications

Qualifications:

- Outgoing, personable candidates. You must truly love people to work here.

- Team members to work one of three shifts – we have opportunities around the clock!

- Previous retail/customer service experience.

- Call Center and/or financial institution experience is a plus.

- Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!

- Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $33280.00 - $40560.00/yr.

Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you!

Workplace Type

This is a fully onsite position in Lathrup Village,MI.

Application Deadline

This position is anticipated to close on Oct 8, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.