Customer Service Representative
SUMMARY: Management Business Solutions is seeking a highly motivated and customer-focused individual to join our client’s team as a Customer Service Representative in Grand Rapids, MI area. As a Customer Service Representative, you will play a vital role in ensuring exceptional customer satisfaction and maintaining positive relationships with our valued clients.
RESPONSIBILITIES:
- Respond promptly and courteously to customer inquiries, complaints, and requests via phone.
- Listen attentively to customer concerns, analyze problems, and find appropriate resolutions.
- Maintain effective communication and collaboration with various departments. This ensures that you can access the necessary resources, gather relevant information, and provide accurate responses to citizens' complaints or inquiries.
- Familiarize yourself with the payment processes and systems used within the organization.
- Act as a liaison between the citizens and the relevant departments.
- Maintain accurate records of all communication, updates, and resolutions related to the citizens' inquiries or service needs.
- Other duties assigned.
QUALIFICATIONS:
- High school diploma or equivalent; further education in customer service or related field is a plus.
- At least one year of experience in a contact center or dispatch operations is preferred.
- Bilingual in Spanish is preferred.
- Minimum of one year of experience practical exposure to managing and optimizing various aspects of business operations.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, patience, and a genuine passion for helping others.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL-OPPORTUNITY EMPLOYER
Recommended Jobs
Snowmaker
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-di…
Chem Processor
Chem Processor Responsible for processing parts through a chemical treatment line, ensuring all components meet customer specifications using calibrated tools and measuring devices. Duties include…
Specialty Sales (Style, Tech, Beauty) (T0353)
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life…
President, CEO
POSITION ANNOUNCEMENT PRESIDENT/CEO Detroit, Michigan Start date January 2026 This is an exciting leadership position for a mission-inspired leader who is open to new opportunities and challenges. Le…
Capital Project Manager (PMO Gas Ops Construction Projects)
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s lar…
Rail Terminal Shuttle Driver
Now Hiring: Shuttle Drivers – New Boston, MI PRS Auto is hiring immediately for entry-level positions as shuttle drivers at the TDSI/CSX rail terminal in New Boston, Michigan. No experience neede…
Business Analytics Advisor (Specialty Care Collaboration) - Remote
Summary We are looking for a candidate to conduct advanced and exploratory analytics, generating actionable insights and resources to strategically design and/or enhance pay for performance progra…
Senior / Staff Product Manager, Dev Ecosystem
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current sta…
Warehouse and Delivery Associate
Job Description Job Description Job Description – Warehouse and Van Sales/Delivery Associate Location: Commerce, MI Type: Full Time Work Flexibility: On-Site, Field-Based Travel: …
Crew Member
Little Caesars Pizza is now hiring MORNING and AFTERNOON! We are seeking serious individuals who are passionate about pizza and working in a great team environment! Part-time, Full-time Job Deta…