Service Office & Store Assistant

Job Description

Job Description

Are you passionate about helping people while balancing positive customer interactions with behind-the-scenes accuracy? Do you thrive in fast-paced environments where changing focus keeps you energized and engaged? Does continually learning new information to provide customers with a wealth of critical knowledge excite you?

If you answered yes to any of the questions above and want to join a team where adaptability and quick thinking are part of each workday, then we need you as our Service Office and Store Assistant! 

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products—including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers.

Watch now to learn about The Pond Guy: 

Job Description

Our Service Office & Store Assistant directly improves our local customer experiences by helping them enjoy their ponds and water features to the fullest. We seek a Service Office & Store Assistant who is passionate about producing high-quality output. There is a family dynamic at TPG, Inc. that extends to the customer as we strive to give them the highest quality service possible. Expect thorough training to become an expert in our Local Service procedures.

Responsibilities

Here are some examples of the actual work your day would include.

• Assist customers with technical product questions, sales, and order-taking via face-to-face, phone, and email interactions while building long-term relationships
• Ask relevant questions to provide the best solution and maintenance plan for customers to follow based on their individual pond needs
• Complete general office duties including data entry, processing mail, and data analysis projects
• Assist with monitoring the workflow of sales orders and invoices to promptly resolve any issues that arise
• Manage customer information in our Customer Relationship Management (CRM) by tracking sales activities, managing follow-up tasks, and ensuring all interactions are logged in the system
• Act as primary agent on phones
• Create and input new contracts for all customers
• Schedule consultations promptly, route consult days, and prepare consult folders
• Create, implement, and maintain workflow processes within our CRM
• Support in the completion of EGLE permit applications and the process after the permit is issued
• Support daily store operations, including opening/closing duties, daily inventory replenishment, and plant and fish orders for store stock
• Improve service office and store efficiency and procedures
• Use metric goals to improve job performance
• Participate in ongoing sales training, product knowledge training, and product demos to support customers and improve sales techniques
• Cross-train in all service office positions
• Foster a continuous learning environment for service office and store staff through mentoring, training, using development plans that are currently in place, and creating new educational opportunities
• Analyze data and report on service and store metrics/goals and present those to upper management
• Coordinate and/or perform maintenance and landscaping for the store front

Don’t know about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone fully understands TPG, Inc.’s proactive approach to pond management.

Job Requirements

To be successful in this role, you must possess the following knowledge and skills:

• 2-3 years of face-to-face sales or customer service experience
• 2-3 years of experience with training, mentoring or leading others
• Basic mathematical calculations, conversions & ratios
• Ability to effectively communicate with customers while documenting relevant information regarding the interaction
• Proficient computer knowledge in Word and Excel, with the ability to multitask within multiple software systems
• Excellent written and verbal communication skills
• Hands-on mindset with the ability to work in an office environment
• Technical background is a plus

Because this position provides a variety of tasks, the physical requirements are necessary for both an in-office and in-the-field environment, including manual dexterity for typing, sitting at a desk, looking at a computer screen, and typing for long periods. This position also requires the ability to swim, manual dexterity for working with small components, the ability to complete repetitive motions for long periods, bending, continual lifting, lowering and carrying packages that typically weigh 25 - 50 lb. and managing packages up to 150 lb, as well as standing/stooping for long periods.

We need a Service Office & Store Assistant with a positive, upbeat attitude, for whom the words “can’t” and “impossible” are not a part of their vocabulary. You will be given the opportunity to succeed with training and established procedures. This person should continually add value to the organization beyond their day-to-day tasks.

Availability

You must be available to work between 8:30 a.m. and 5 p.m., Monday-Friday. This is a full-time position with year-round responsibilities.

Compensation

This is a full-time hourly position. Benefits include:

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401 (k) with employer 4% match and revenue sharing
• Referral program with opportunities to earn up to $1,500 per referral
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We manufacture pond, lake, and water garden supplies with customers in all 50 states, servicing both wholesale and end-users. We have customers with large ponds for swimming, fishing, and ice skating, as well as those with decorative water gardens containing koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable, and providing innovative solutions.

TPG, Inc. is not just a team—we’re a tribe that is more like a family and is ongoing.  We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job; it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com

The Pond Guy, Inc. – direct-to-consumer. thepondguy.com

The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For This Position

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees, and as such, candidates who receive a job offer will be required to pass a drug/toxins test and background check successfully.