Community Liaison

Job Description

Job Description

Salary:

Community Liaison | Ripple Fiber

We are looking for a Community Liaison to join our growing team in Saginaw, MI.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. Were creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join Americas most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Community Liaison is responsible for supporting the Regional Market Executive in ensuring smooth business operations throughout the build process within the designated market footprint. This role requires strong communication, relationship management, and organizational skills to effectively coordinate with neighborhoods, residents, HOAs, and property management companies.

Responsibilities:

• Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), andpropertymanagement companies during the Pre-Sales (pre-construction) and construction phases.

• Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases.

• Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed.

• Organize and attend meetings or events with community representatives to provide project updates and gather input.

• Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in Prospecting status.

• Represent Ripple Fiber at Chamber of Commerce events.

• Attend developer associations/meetings to assess potential opportunities.

• Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met.

• Coordinate logistics and communications for various phases of the construction process.

• Support internal teams by providing community-related insights that impact project timelines and execution.

• Facilitate the transition of signed private communities from the Community Developer role to the active build phase.

• Ensure construction timelines and commitments are upheld in accordance with expectations and agreements.

• Oversee the deployment of marketing tactics at each necessary phase of the build.

• Ensure community messaging aligns with company branding and project objectives.

• Collaborate with the marketing team to distribute promotional materials, announcements, and project updates.

• Assist in organizing events or outreach efforts to engage residents and stakeholders effectively.

• Conduct weekly touchpoints with marketing and social media teams to ensure market success.

• Participate in identifying sponsorship opportunities that align with company initiatives.

• Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies.

• Monitor and track commitments made to communities, ensuring follow-through on promises and expectations.

• Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines.

• Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations.

• Assist in administrative duties, reporting, and documentation related to community relations and project progress.

• Willingness to door hang for Pre-CX and pivot on the fly as needed.

• Weekend work required when necessary.

Qualifications:

• Strong interpersonal and relationship-building skills.

• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• Experience in community relations, project coordination, or a related field preferred.

• Knowledge of HOA processes, property management structures, and construction project timelines is a plus.

• Background in account executive roles, event coordination, sales, and communications.

• Experience with MDU/relationship management.

• Familiarity with local communities or existing community contacts preferred.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If youre passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.