Retail Manager and Team Lead

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About us

Our goal is to Provide our fur parents with an exceptional experience as they come to our shop to bathe, groom, and care for their dogs. .

Our work environment includes:

• Growth opportunities
• Casual work attire
• On-the-job training
• Company perks
• Lively atmosphere
• Safe work environment
• Relaxed atmosphere

Front Desk Agent

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The Retail Manager and Team Lead is responsible for greeting and checking in guests, nail trims, answering phones, and providing customer service. The Front Desk Agent will be part of a team that is responsible for ensuring the customer's satisfaction and that of all staff members. Front Desk Agent and team lead will also be responsible for clipping dog toes when needed.

Responsibilities: ·Greeting guests, check them in, and direct them to the correct area of the property·Answer phones in a professional manner and relay messages to the guest or team member·Verify guest information·Verify rental information·Check identification at check in or out·Collect all required payments for rentals or rooms (cash or credit card) and ensure it is available for use during stay·Assist with general cleaning tasks such as dusting furniture, vacuuming, and restocking supplies as needed·Assist with other tasks as assigned by management or staff (e.g., book reservations, prepare food, clean bathrooms)·Attend staff meetings and trainings as requested by management·Other duties as assigned by management or staff

Education & Experience:High school diploma or general education degree (GED) required; previous experience in a hotel property and/or with a hotel hospitality department preferred. Must be able to communicate effectively with others and demonstrate a positive attitude. Must be able to work independently with little to no supervision. Must be able to communicate effectively with others and demonstrate a positive attitude. Must be able to work independently with little to no supervision. Must be able to communicate effectively with others and demonstrate a positive attitude. Must be able to communicate effectively with others and demonstrate a positive attitude

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 25 - 40 per week

Benefits:

• Employee discount

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends only

Experience:

• Customer service: 1 year (Required)
• Nail Trimming: 1 year (Required)

Work Location: In person