Call Center Representative

Job Description

Job Description

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.

*This is not a remote position

What You'll Be Doing

• Answer incoming calls and assist members with questions and concerns

• Use internal systems to verify information and access account details

• Respond to chats, emails, and messages in a timely, professional way

• Help explain account features, transactions, and card-related questions

• Make outbound calls and follow up to ensure issues are resolved

• Document interactions clearly and route requests to the appropriate teams

What We're Looking For

• High school diploma or currently working toward one

• Previous call center or customer service experience is a plus

• Strong communication skills and a positive, helpful attitude

• Ability to multitask and stay organized in a fast-paced environment

• Good problem-solving skills and attention to detail

• Comfortable handling confidential information

• Basic Microsoft Office knowledge

• A team-oriented mindset

What You'll Get

• The opportunity to make a real difference for members every day

• Hands-on training with tools like CU*BASE

• A supportive, team-focused work environment

• Great benefits including medical, dental, vision, PTO, and 401(k) matching

About Xtend
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.