Help Desk Technician

Job Summary:

We are seeking a skilled and customer-focused Enterprise Help Desk Technician to provide technical support across a large-scale enterprise environment. The ideal candidate will have 2–5 years of experience in IT support, strong troubleshooting skills, and a passion for resolving technical issues efficiently. This role involves supporting end-users, managing service requests, and maintaining system uptime across various platforms and technologies.

Key Responsibilities:

Respond to and resolve Level 1 and Level 2 technical support requests via phone, email, chat, and ticketing systems.

Troubleshoot hardware, software, network, and application issues across Windows, macOS, and mobile platforms.

Provide support for enterprise systems including Active Directory, Office 365, VPN, and remote desktop tools.

Install, configure, and maintain desktops, laptops, printers, and other peripherals.

Document issues, solutions, and procedures in the knowledge base.

Escalate complex issues to higher-level support or engineering teams as needed.

Assist with onboarding/offboarding processes including account setup and equipment provisioning.

Monitor system alerts and respond to incidents in accordance with SLAs.

Participate in IT projects such as system upgrades, migrations, and deployments.

Qualifications:

2–5 years of experience in a help desk or technical support role in an enterprise environment

Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise tools (e.g., Active Directory, Exchange, SCCM).

Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).

Excellent communication and customer service skills.

Ability to work independently and collaboratively in a fast-paced environment.

Technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Southfield,MI.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.