VIP REPRESENTATIVE

MotorCity Casino Hotel
Detroit, MI
VIP Representative

Description

Join the best game in town!

You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too!

As VIP Representative, You Will

  • Act as a liaison with all other casino departments.
  • Exercise sound judgment and make responsible decisions pertaining to comping.
  • Interact with the Hotel regarding comping of rooms and food.
  • Resolve guest complaints related to Hotel and all other departments.
  • Attend in-house and outside events.
  • Establish and maintain loyal customer base.
  • Enroll new players.
  • Reactivate archived players.
  • Provide exceptional guest service.
  • Perform additional responsibilities as assigned.

Requirements

  • Must have at least three years in customer service.
  • Outstanding communication skills.
  • Must have a pleasant and outgoing personality.
  • Working computer knowledge, especially Excel.
  • Must be flexible with scheduling including shifts, holidays and weekends.
  • Strong customer service skills.
Posted 2025-11-19

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