Analyst - Business Ops, Tech Strategy

General information

Ref # 21629

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Analyst - Business Operations position encompasses automated and manual processes that require research, planning, reporting, implementation and communication. Incumbent handles a diverse set of issues and is required to be a subject matter expert in a larger than normal set of processes, internal Ally systems, supplier interactions, banking regulations and problem management areas.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Acts as a customer liaison and Subject Matter expert for other functions and departments within Ally Bank.
• Partners with cross functional teams on key initiatives directly impacting customer experience and/or regarding tools to enhance efficiency and productivity.
• Directly interacts with supplier Business Ops teams to ensure smooth operations, identify and resolve roadblocks, communicate key information, and measure supplier performance.
• Develops and maintains financial spreadsheets and works with other functions and departments to ensure accurate reporting.
• Other duties or responsibilities as may be required to effectively and efficiently respond to customer needs.

The Skills You Bring

Minimum Qualifications:

• +1 year of experience
• High School diploma or GED equivalent

Preferred Qualifications:

• Bachelor's degree preferred
• 1+ years' experience in business operations.
• 1+ years' experience in financial services.
• Financial and banking experience preferred.
• Experience using MS Excel or PowerBI
• Experience managing vendor relationships
• Ability to communicate clearly and concisely with a wide range of internal customers and external suppliers.
• Experience building and maintaining organization and structure to complex issues, including financial information.
• Process management, project related and requirements gathering experience preferred
• The candidate will have good product knowledge, ability to interpret questions/requests and ensure proper resolution and intervene on more complex situations.
• This role uses subject matter knowledge to solve a wide range of difficult problems in creative and practical ways.
• The position must also understand business problems and opportunities for improvement.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 65000

Experienced: 90000

Expert: 115000

Incentive Compensation: This position is eligible to participate in our annual incentive plan