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Member Service Agent

DFCU Financial
Ann Arbor, MI
Member Service Agent Location Ann Arbor, MI : Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. Do you enjoy helping others and thrive in a fast-paced, team-driven environment? As a Member Service Agent in our Member Service Center, you'll be the voice of our credit union—delivering friendly, knowledgeable support through phone and digital channels. You'll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whether full-time or part-time, this is your opportunity to build relationships, meet goals, and make a difference—all while working in a dynamic call center environment. If you're enthusiastic about service and ready to grow your career, we want to hear from you! The Opportunity: Our Member Service Center is looking for both Full Time and Part Time Member Service Agents to join their team! This position starts at $18.50/hour. What You'll Do:
  • Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members.
  • Work in a fast-paced, high-volume, dynamic learning environment.
  • Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM.
  • Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union.
  • Communicate and proactively offer additional products and services to members; Meet monthly sales goals.
  • Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation.
  • Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic.
  • Maintain quality standards in all aspects of work.
  • Comply with all credit union policies and procedures, including security.
  • Identify processing errors and bring them to the attention of management.
  • Perform end of day transaction review and/or balancing.
What You'll Need:
  • Ability to attend 8 - 10 weeks of paid training in Dearborn, tentatively 9am-5pm.
  • Work a rotational Saturday, once training is completed.
  • Ability to work in a fast-paced, high-volume, dynamic learning environment.
  • High school diploma or equivalent.
  • Previous customer service or sales experience.
  • Ability to quickly learn and maintain knowledge on a wide variety of products and services.
  • Articulate phone skills, including excellent listening skills.
  • Ability to successfully apply sales techniques.
  • Strong computer and technology skills.
  • Effective writing skills and basic math skills.
  • Ability to function as a team player, with ability to verbally communicate appropriately with others, and appropriately respond to a supervisor.
  • Consistent positive, cooperative, self-motivated, courteous and professional attitude.
What We Offer:
  • Monthly cash incentives for meeting performance goals
  • Employee bonus program
  • Paid lunch time
  • Employee referral payouts for recruiting your friends and family
  • Paid time off for employees based on hours worked
  • Paid holidays (13 per year)
  • 401k plan match, dollar for dollar up to 4%
  • 401k additional employer contribution after one year at 5%
  • Tuition reimbursement / Education assistance (full time only)
  • Medical, dental and vision insurance effective date of hire
  • Health savings account (HSA)
  • Flexible spending accounts for medical and dependent care expenses (full time only)
  • Adoption assistance for qualified expenses maximum $10,000 per child (full time only)
  • Wellness initiatives and reimbursements
  • Pre-paid legal services plan
  • Identity protection plan
  • Accident supplemental plan
  • Short- & long-term disability plans paid for by company
  • Company provided basic life insurance
  • Pet Insurance
  • Free financial planning assistance
  • Numerous fun employee events throughout the year
  • Volunteer and community engagement opportunities
  • Employee loan discounts (closed-end loans)
  • Discounts with local and national companies through DFCU Perks
  • Service / anniversary awards
  • Employee discounts for company logo wear
  • Recognition and awards for outstanding team and individual performance (branch and member service center employees)
  • Ongoing training opportunities
  • Leadership development program
  • Flexible scheduling for students
Equal Opportunity Employer / Disabled / Veterans
Posted 2026-01-10

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