Manager client executive

Summary of the Role:

As the SurePrep Client Executive Manager, you will lead a team of Client Executives responsible for driving growth, retention, and customer engagement across strategic accounts. This role combines leadership, strategic account planning, and operational excellence to ensure revenue targets are met while delivering exceptional client experiences. You will coach and develop your team, foster strong cross-functional collaboration, and implement strategies that maximize customer value and long-term partnerships.

About the Role:

Team Leadership: Recruit, develop, and lead a high-performing team of Client Executives. Provide coaching, performance feedback, and career development opportunities.

Revenue Growth: Drive strategies to achieve and exceed renewal, upsell, and cross-sell targets across the team’s portfolio.

Account Strategy: Oversee the creation and execution of strategic account plans that align with customer goals and business objectives.

Customer Advocacy: Ensure the team serves as trusted advisors to clients, delivering insights and solutions that drive measurable outcomes.

Operational Excellence: Monitor pipeline health, forecast accuracy, and adherence to sales processes. Implement best practices for account management and growth.

Cross-Functional Collaboration: Partner with Sales, Marketing, Product, and Customer Success leadership to align on go-to-market strategies and deliver a seamless customer experience.

Reporting & Insights: Provide regular reporting on team performance, revenue metrics, and strategic initiatives to senior leadership.

Enablement & Development: Drive continuous improvement through training, process optimization, and adoption of tools that enhance efficiency and effectiveness.

Success Metrics

Revenue Performance: Achievement of renewal, upsell, and cross-sell targets.

Customer Retention: Percentage of accounts retained and expanded.

Forecast Accuracy: Reliability of revenue and pipeline projections.

Team Development: Employee engagement, retention, and performance outcomes.

About You:

The best leaders in this role combine strategic thinking with a passion for developing talent and driving results. You thrive in a fast-paced environment, balancing revenue goals with customer-centric strategies.

What Makes You Stand Out

Leadership Excellence: You inspire, coach, and empower your team to achieve ambitious goals.

Commercial Acumen: You understand complex deal structures, pricing strategies, and SaaS revenue models.

Strategic Mindset: You can see the big picture and translate it into actionable plans for your team.

Customer-Centric Approach: You prioritize client success as the foundation for growth.

Data-Driven: You leverage analytics and insights to guide decisions and optimize performance.

Collaborative Influence: You build strong partnerships across functions to deliver unified outcomes.

Qualifications

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

7+ years in account management, client success, or sales roles, with at least 2–3 years in a leadership capacity.

Proven track record of driving revenue growth and retention in SaaS or recurring revenue environments.

Strong communication, negotiation, and relationship management skills.

Proficiency in CRM and sales tools (e.g., Salesforce).

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $147,000 - $273,000.

This is inclusive of both base pay and any target sales incentive.

Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.