Recall Service Remedy Specialist

Recall Service Remedy Specialist Location Hybrid remote in Auburn Hills, MI :

ETA is an EEO/AAP employer Description: The Recall Service Specialist is responsible for supporting the research, coordination and execution of all information necessary to support safety recall dealer/service remedy development. The Recall Service Remedy Specialist will work with the Advanced Service Methods Manager to:

• Review engineering remedies and assess the potential service impact.

• Conduct Recall Service analysis, which includes reviewing repair procedures, repair concerns, time studies, parts catalog, ordering parts, inspecting parts, inspecting vehicles, etc.

• Coordinate labs, tools, vehicles, and parts in order to support remedy trial remove and install events, for lab activities or vehicle inspections.

• Participation in lab events, whether as lead or support, and follow up on next steps and documentation of the activity is required.

• They will be a back-up to the Advanced Service Methods Manager, as needed, performing tasks such as chairing the Remedy Steering Committee meetings, process development, and monitoring active investigations for movement through the process.

Requirements:

**This position will start in Jan 2024

• A minimum of a Bachelor's Degree in Business, Automotive Technology or other Technical degree from an accredited university.

• 3-5 years of service or engineering experience, specific experience relating to Company's processes preferred.

• Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair procedures.

• Understanding of automotive dealership service operations.

• Strong demonstration of oral and listening communication skills.

• Ability to handle multiple tasks simultaneously and prioritize accordingly.

• Experience working in a team environment, collaborating across organizations and levels.

• Position requires approximately 50% onsite work at Auburn Hills facility and this requirement may fluctuate (higher or lower) based on development needs.

• Strong PC skills (Word, Excel, etc.).

• Be a self-starter, require little management direction and have the commitment to meet imposed deadlines.

Preferred Requirements:

• Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.

• Understanding of manufacturing operations.

• Ability to analyze and understand root cause, scope and consequence of vehicle issues.

• Diagnostic skills in technical subjects required for field support.

• Understanding of EBOM; SBOM; AMPS; Change Notices, CAD.

• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.

Additional Must Haves:

• Thorough understanding of automotive systems
• Understanding of automotive dealership service operations,
• Ability to multitask and prioritize accordingly,
• Be a self-starter
• Location - / Hybrid
• Driving a company vehicle required
• Travel - 0-20% - likely none