Customer Service/Logistics Coordinator - Night Shift

Prairie Farms Dairy, Inc.
Battle Creek, MI
Title: Shipping & Receiving Coordinator

Classification/Job Grade: Hourly

Location: Battle Creek, MI

Department: Distribution

Supervised by: Logistics Supervisor

Job Summary

S/R Coordinator will assume a variety of responsibilities. Performing day to day activities involving customer service support to assigned accounts, establishing shipping and receiving schedules, and coordinating other functions related to the UHT distribution center. The position will require strong organizational and prioritization abilities. The coordinator will work alongside distribution center leadership, the sales group, and operations to efficiently establish the daily work requirements in the department.

Hours: Monday-Tuesday, 6PM-6AM, Friday 12AM-6AM, Saturday 6PM-6AM

Primary Responsibilities

  • Sign drivers in and out.
  • Keep "white board" updated with incoming trailers
  • Check back haul sheets and ETA's
  • Input all customer profiles, data entry & orders
  • Provide accurate feedback to the Manager with regard to customer complaints
  • Track shorts of assigned customers
  • Set appointments for all outgoing and incoming loads
  • Track and update appointments in ASC
  • Input and update inventory in ASC
  • Answer incoming calls
  • Follows all company policies and procedures regarding GMPs, SOPs and Quality standards.
  • Demonstrates problem solving and decision making ability regarding day to day operations
  • Effectively utilize time available to achieve results through control over ongoing projects and prioritizing demands.
  • Must demonstrate proficiency in essential tasks of the job and a willingness to learn and share knowledge
  • Other duties as assigned or required

Basic Qualifications

  • High School Diploma/GED
  • Strong communication skills
  • Microsoft Excel experience
  • Good management and organizational skills
  • Strong problem-solving skills

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee may be frequently exposed moving mechanical parts and forklifts.
  • The employee is occasionally exposed to wet / humid / cold conditions (non-weather).
  • The noise level in the work environment may be loud.
  • The employee is occasionally required to stand; walk and sit.
  • The employee may occasionally be required to lift and/or move up to 50 pounds.

Important Notice

This job description is intended to set forth the general nature of the work performed by associates in this position. It may not contain a comprehensive list of all duties, responsibilities and qualifications required of associates for this job. Associates may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment changes. Further, this job description is not an employment contract. Employment with the Company is at will, meaning that an associate may be terminated at any time, with or without cause.

I have read this job description (or had it read to me) and I fully understand all of my job duties and responsibilities as set forth herein. I am able to perform the duties and responsibilities as outlined, with or without reasonable accommodation. I understand that my job duties and responsibilities may change on a temporary or regular basis according to the needs of my location or department and if so, I will be required to perform such additional duties and responsibilities. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the HR staff.
Posted 2025-08-18

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