State installation coordinator

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

As an Install Coordinator, you would be the direct interface between customers, TUSD service, sales, PPM team and logistics to ensure the efficient coordination and installation of TRUMPF equipment at locations throughout North America. As a new hire, you will receive immediate training utilizing our proprietary software followed by on-the-job shadowing opportunities with experienced engineers.
Joining our team as an Install Coordinator means being part of a dynamic and passionate group of individuals who provide our customers with the best service possible.

If you are looking for an exciting career that combines your technical skills with your love of travel, we invite you to apply today.

Install Coordinator Responsibilities

• Review product SOCs (sales order confirmation) to prepare and determine onsite needs.

• Work closely with the Product & Project Management team (PPM) to align in regard to installation schedule, equipment prioritization and to define scope of work.

• Regularly align with other TRUMPF subsidiaries to discuss cross border sales of solid-state equipment.

• Provide customers with pre-installation checklists, confirm site preparedness prior to FSE arrival.

• Keep all lines of communication open with customers and colleagues regarding potential delays, missing parts, issues etc.

• Conduct on-site pre-installation meetings with customers in the US, CA and MX as necessary.

• Visit ongoing installation projects to ensure quality, confirm schedule and resolve any potential issues.

• Work with spare parts and logistics teams to coordinate machine delivery schedule, installation relevant parts and installation equipment including necessary tools delivery prior to FSE arrival.

• Partner with Field Service Engineers and Contractors on proper installation techniques, ensure work is being performed to TRUMPF standards.

• Ensure all equipment acceptance protocols are followed. Keep all internal documentation systems up to date.

• Must be able to work flexible schedules to include weekends and/or holidays as necessary.

• Be responsible for the coordination of equipment moves from different customer locations. (decommissioning/re-commissioning)

• 100% travel both domestically and internationally for training or customer support purposes

Education & Experience

• Two-year technical degree or two or more years of experience in project management, field service, repair or customer service preferred.

• Electrical and computer systems experience.

• Previous experience with robotics, lasers, automation systems or mechatronics preferred.

• Experience with TRUMPF equipment considered advantageous.

• Previous experience with hand tools and measurement tools required

• Must have strong problem-solving and excellent organization skills

• Excellent verbal and written communication skills

• Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [email protected]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.