Workforce Development Coordinator

Job Title: Coordinator, Workforce Development

Job Status: Full-time

Job Summary: Under general supervision, the Coordinator of Workforce Development uses specialized knowledge from workforce development, along with skills obtained through experience and/or formal training to plan and coordinate program activities, ensure implementation of services, and uses knowledge of daily work operations to provide staff support and manage work and client flow. Responsibilities include monitoring and implementing strategies to improve program recruitment, enrollment and services. Regularly collects, evaluates and reports on program progress to management and funding sources.

Essential Duties and Responsibilities:

• Oversee and implement the daily operations of the program and ensure all requirements are met
• Lead implementation of program; including demonstrating and conducting program activities, outreach, enrollments, and program work assignments
• Oversee all aspects of business development that includes inbound/outbound sales calls, networking, qualifying consultations, follow-up communications, building strategic alliances, gaining referrals/recommendations from past clients and other agency programs, updating program information and fostering strategic relationships
• Ensure proper documentation of customer data information and progress
• Ensure customer follow-up after service, send customer surveys, and mitigate any foreseeable issues
• Manage program calendar, data entry, incoming/outgoing mail and customer intake
• Generate program materials, networking contact follow-up and manage supplies
• Review files and documents of all services provided in compliance with the agency and funding sources’ quality assurance plans
• Report on program progress at required intervals per department and funding guidelines
• Monitor participant performance and create a corrective action plan if program performance falls below participation and employment measures
• Review assessment materials and ensure program content is developed to meet client needs
• Address program participant complaints
• Work with auditors on accreditation and compliance related audits
• Represent ACCESS and clients at various meetings with funders and stakeholders
• Create internal processes, forms, documents and curriculum as needed
• Interpret, apply and recommend changes to organizational policies and procedures
• Review progress of assignments with senior management
• Balance conflicting resource and priority demands
• May supervise staff (no more than three) and coach or mentor subordinates
• May plan, assign, monitor and manage the work of others
• Participate in the research and writing of grant proposals as directed
• Maintain caseload and provide case management services to active program participants
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Advanced concepts, principles and practices in workforce development and human services
• Grant and other funding sources related to the assigned functional area
• Knowledge of owning or operating a business preferred
• Knowledge of community resources

Skill in:

• Active listening
• Critical thinking
• Judgment and decision-making
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Partner with other functional areas to accomplish objectives
• Travel with reliable transportation
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
• Communicate effectively, both orally and in writing
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Bachelor’s degree

• Required Disciplines:
  • Education, Training and Development. Health and Human Services or related field

~and~

• At least 3 years of experience in Education, Training and Development, or Social Services working with adults, with at least 2 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources

~or~

Minimum Degree Required:

• High School Diploma
• Required Disciplines:
  • General Education

~and~

• At least 7 years of experience in Education, Training and Development, or Social Services working with adults, with at least 5 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel may be required

Working Environment: Climate controlled office