Sales Manager (Troy)

Job Objectives:

The Sales Manager is responsible for leading and managing the sales team (Openers & Closers) to drive revenue growth, exceed sales targets, and enhance customer acquisition strategies. This role involves setting sales goals, developing strategies, coaching and mentoring account managers and telemarketing teams, and ensuring a high-performance culture. The Sales Manager collaborates with various departments to align sales strategies with business objectives while maintaining compliance and ethical standards.

Responsibilities and duties:

1. Sales Strategy & Business Development

• Develop and implement comprehensive sales strategies to drive revenue growth and market expansion.
• Identify new business opportunities and establish strong relationships with key clients and stakeholders.
• Monitor industry trends, competitor activities, and market conditions to optimize sales strategies.

2. Team Leadership & Performance Management

• Lead, mentor, and motivate the sales team to achieve individual and team sales targets.
• Conduct regular coaching sessions, performance evaluations, and training programs to enhance sales capabilities.
• Foster a positive and collaborative team culture, ensuring engagement and professional development.

3. Sales Process Optimization & Compliance

• Continuously review and refine sales processes to improve efficiency, productivity, and customer satisfaction.
• Ensure adherence to company policies, compliance requirements, and ethical sales practices.
• Establish and monitor KPIs and metrics for sales performance, implementing corrective actions when necessary.

4. Client Relationship Management

• Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
• Oversee the customer journey from initial contact to post-sale follow-ups, enhancing the customer experience.
• Address client concerns promptly and collaborate with internal teams to deliver exceptional service.

5. Cross-Department Collaboration & Communication

• Work closely with marketing, operations, and customer service teams to align sales strategies with broader business objectives.
• Provide regular insights and reports to senior management on sales performance, trends, and improvement opportunities.
• Ensure effective communication of business goals, updates, and expectations across the sales team.

6. Reporting & Financial Management

• Develop and manage the sales department budget, ensuring optimal resource allocation.
• Analyze sales reports and key performance data to identify trends, opportunities, and areas for growth.
• Present findings and recommendations to leadership to support strategic decision-making.

Qualifications:

Bachelor's degree in Business Administration, Sales, Marketing, or a related field. MBA preferred.

Years of Experience:

5-7 years of experience, including minimum 4 in sales management, preferably within a call center or financial services industry

Competencies / Behavioral Requirements:

• Strong leadership abilities with a focus on coaching, mentoring, and developing high-performing teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a results-driven approach to meeting and exceeding targets.
• Analytical mindset with the ability to interpret sales data and market trends.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Technical Requirements:

• Familiarity with sales automation tools and CRM platforms.
• Proficiency in Microsoft Office and data analysis tools.
• Strong understanding of sales forecasting and revenue management.

Communication and Interaction:

• Reports to: Head of Sales
• Works with: Marketing, Operations, Customer Service, and Finance departments
• Subordinates: Sales Team Leads and Sales Representatives