Housing Choice Voucher (HCV) Manager

Job Description

Job Description

About Company:

About Us

The Grand Rapids Housing Commission (GRHC) administers affordable housing programs that serve low-income households in Kent and Ottawa County. The GRHC operates eight low-income housing developments and administers federal rental subsidy programs as well as a Rapid Re-Housing program. As an organization, we are committed to offering quality affordable housing, essential resources through advocacy and partnerships, and promoting self-sufficiency to strengthen communities.

Our organization creates HOMES by:

• H ousing: We believe that everyone deserves a place to call home
• O pen communication: We share our ideas in a collaborative setting by building trust through clear and consistent communication, valuing every voice.
• M utual Respect: We honor and value each individual, fostering a culture where every voice is heard and respected.
• E xcellence: We strive for excellence in everything we do, by promoting a culture of accountability and continuous growth.
• S upportive Communities: We create communities that emphasize wellbeing and offer wholistic support motivating individuals and families to thrive.

We are proud of the individuals that we help and serve, and we’d love you to join us!

About the Role:

The HCV Manager plays a critical leadership role in overseeing the administration and management of the Housing Choice Voucher (HCV) program within the organization. This position is responsible for ensuring compliance with federal, state, and local regulations while maximizing program efficiency and effectiveness to provide affordable housing opportunities to eligible participants. The manager will lead a team dedicated to client services, program operations, and stakeholder engagement, fostering a collaborative environment that supports continuous improvement. By analyzing program data and trends, the HCV Manager will develop strategies to address challenges and enhance service delivery. Ultimately, this role ensures that the HCV program meets its goals of promoting housing stability.

Minimum Qualifications:

• Bachelor’s degree in Public Administration, Social Work, Business, or a related field.
• Minimum of 3 years of experience managing Housing Choice Voucher or similar affordable housing programs.
• Strong knowledge of HUD regulations and compliance requirements related to the HCV program.
• Demonstrated leadership experience with the ability to manage and develop a diverse team.
• Proficiency in program management software and Microsoft Office Suite.

Preferred Qualifications:

• Master’s degree in a relevant field such as Public Administration or Urban Planning.
• Experience working with diverse populations and community-based organizations.
• Certification in Housing Choice Voucher program management or related credentials.
• Familiarity with data analysis tools and performance measurement techniques.
• Experience in budget management and grant administration.

Responsibilities:

• Oversee daily operations of the Housing Choice Voucher program, ensuring compliance with HUD regulations and organizational policies.
• Manage and mentor a team of HCV staff, providing guidance, training, and performance evaluations to promote professional growth and program excellence.
• Coordinate with landlords, participants, and community partners to facilitate housing placements and resolve issues effectively.
• Develop and implement program policies and procedures to improve service delivery and operational efficiency.
• Monitor program budgets, prepare reports, and analyze data to inform decision-making and ensure fiscal responsibility.
• Lead outreach efforts to increase program awareness and participation among eligible populations.
• Ensure timely and accurate processing of applications, inspections, and recertifications to maintain program integrity.