Senior Analyst - Product & Strategy

General information

Ref # 21781

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Senior Analyst will drive operational excellence and product performance for Ally's Aftermarket and Contracts teams through rigorous, actionable analytics. This requires a dedicated and focused professional to translate data into insights, to recommend enhancements/improvements to product offerings based on sound analysis and deliver measurable outcomes that strengthen our competitive position and support new business growth. As a member of our team, you will be required to respond quickly to business opportunities as they arise while maintaining day-to-day operational activities.

The Work Itself

• Build and maintain dashboards that track product KPIs by processor and by product.
• Conduct trend, and variance analyses to identify underperforming products/processes and quantify root causes.
• Produce monthly product performance reports with recommended actions and expected impact.
• Create exception monitoring reports; quantify impact of exceptions by product and reason of exceptions.
• Map current-state workflows for form review, final validation, exceptions; measure cycle times, error rates, and rework.
• Identify bottlenecks and design data-driven process changes; pilot and measure improvements.
• Create standardized report specs and automate recurring data pulls to reduce manual effort.
• Own daily/weekly/monthly reporting deliverables (data quality checks, reconciliation).
• Develop tools and metrics to compare expected vs. actual performance; maintain a variance log with remediation plans.
• Conduct departmental analytics audits to ensure compliance with guidelines, document findings and corrective actions.
• Support new product launches with demand forecasts, recommend operational changes to improve adoption
• Respond to time-sensitive business questions with clear, concise analysis and executive-ready summaries.
• Design and execute tests for product features or operational changes

The Skills You Bring

Minimum Qualifications

• 3+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 3+ years in analytics, product management, or risk within financial services or insurance/aftermarket products.
• 2+ years leadership experience preferred.
• Bachelor's degree in related field strongly preferred.
• Candidate should have programming experience and must be flexible and eager to learn new processes and systems, exhibit critical thinking skills, possess problem solving abilities, and remain comfortable in a changing environment.
• Cognitive thought process abilities are necessary to ensure all programming is completed accurately and effectively.
• Advanced knowledge of PC applications, including extensive knowledge of Excel and the suite of MS Office programs.
• Comfortable handling ambiguity and prioritizing high-impact work.
• Demonstrated ability to translate complex data into actionable recommendations with measurable results.
• Strong analytical and problem solving skills.
• Strong communication skills; able to collaborate with Product, Risk, Operations, Sales, Finance, and Compliance.

#DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 85000

Experienced: 117500

Expert: 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan