Front Desk Agent (PT Seasonal)
- Greet and complete established check-in procedures for arriving guests.
- Facilitate guest departure (check-out), reviewing accounts and charges with guests during the check out process to ensure billing accuracy.
- Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Contact housekeeping or maintenance staff when guests report problems.
- Record guest comments or complaints, referring customers to managers as necessary.
- Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Assist with answering incoming calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Control cash transactions at the front desk and maintains complete responsibility for personal bank.
- Maintain a friendly, cheerful and courteous demeanor at all times.
- Perform other duties as assigned by management. Job Specifications Competencies:
- Prior experience with Springer Miller (SMS), Microsoft Excel, Word, Access, Outlook a plus.
- Ability to effectively present information one-on-one to customers, clients, and other employees.
- Clear and concise verbal communication skills.
- Self-directed and able to maximize use of time, resources and technology.
- Able to analyze, interpret and present data in various formats.
- Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
- Dependable and meets goals.
- Exemplify professional conduct and adherence to company Core Values.
- High School diploma or equivalent
- While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
- The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
- The employee may lift and /or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Evenings, weekends and holidays are a regular part of the schedule.
- Non-smoking candidates preferred.
Recommended Jobs
Case Manager
Summary The Case Manager will be responsible for case management for Mary's Mantle clients in the residential program. The Case Manager's primary responsibility is to assist the women to move toward …
Well-established Primary Care practices in Mid-Michigan
McLaren Bay Region is recruiting for an Internal Medicine or Family Medicine physician to join our busy primary care clinics in Bay City, Michigan. Why choose Outpatient Medicine? Work/life bala…
James B. and Grace J. Nelson Professor in Philosophy
The Department of Philosophy at the University of Michigan, Ann Arbor, invites applications for the James B. and Grace J. Nelson Professorship in Philosophy, beginning August 25, 2026. This is a unive…
Traveling Construction Superintendent - Retail
Embark on a Nationwide Adventure as a Traveling Construction Superintendent with Marco Contractors! Are you ready to explore the country while advancing your construction career? Marco Contractors is…
Arby's Team Member
As a Team Member, your personality and commitment to create a delicious experience for everyone plus Arby's amazing offerings in Meatcraft equals the complete sandwich. You'll help operate our restau…
Engineer, Tire Testing & Tuning
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugg…
VMWare Lead
Job Description Job Description JD Hybrid Compute Lead Job description Hybrid Compute Lead is a senior IT professional who manages, maintains, secures, and optimizes hybrid IT environments …
Material Handler
DP WORLD delivers taliored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology prem…
Daytime Office Cleaning Technician (M-F 5:30 AM-3:00 PM)
Job Description Job Description Salary: $16/hour Cleaning Technician Field Operations trilogycorporate.com Shift: M-F 5:30 AM - 3:00 PM Who is Trilogy? Wherever Trilog…
Special Education Para-Educator
Job Description Job Description Description: Provide instructional support to students and assist the Special Education Teacher in the educational process of all students in both instructional a…