Training and Onboarding Specialist

Aristocrat is focused on delivering high-quality training programs that help our customer support teams succeed in their positions. In the role of Training & Onboarding Specialist, you will help encourage continuous learning and professional development. Our goal is to bring joy to life through play, and you will be vital in preparing our teams to effectively serve our diverse and lively customer base.

This is an exciting opportunity for a dedicated individual who is passionate about using modern training technologies to build engaging, data-driven learning experiences. You will have the chance to collaborate with cross-functional teams and contribute to the flawless delivery of our training programs. If you are ambitious and ready to make a significant impact, this role is perfect for you!

What You'll Do

• Plan and conduct training sessions on location and virtually for customer support teams, covering onboarding and ongoing growth.

• Build and maintain knowledge bases and learning resources powered by artificial intelligence.

• Conduct training needs analysis and build tailored learning paths.

• Apply data-driven insights to measure training efficiency and continuously improve programs.

• Manage and update training content across platforms.

• Work together with cross-functional groups to assist with onboarding and ongoing learning.

• Maintain accurate training records and generate performance reports.

What We're Looking For

• 3+ years of experience as a Trainer in customer support or related roles.

• Background in online industries (e.g., online betting, insurance, fintech).

• Proficiency in training software and e-learning platforms.

• Hands-on experience with service cloud solutions such as Freshdesk and Salesforce.

• Strong understanding of knowledge base management and tools powered by artificial intelligence.

• Proven ability to deliver onsite and remote training effectively.

• Experience guiding customer support teams (mandatory).

• Familiarity with data-driven training approaches.

• Spanish language skills are an advantage.

Company Summary

Aristocrat Interactive 

Aristocrat Interactive is Aristocrat Leisure Limited’s ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Pay Range

$48,790 - $90,610 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at .

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.