Workplace Exp Coordinator - Grand Rapids

Grand Rapids - Michigan - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• As the first point of contact, you are responsible for greeting everyone entering the facility with a friendly and welcoming demeanor.
• Issue visitor and parking passes in alignment with the building’s security protocols.
• Manage janitorial or maintenance work orders as needed.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.
• Organize and manage coffee supplies and orders, on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering.
• Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Coordinate with vendors who supply services or goods to the workplace.
• Manage incoming and outgoing mail/carrier packages, etc. in a timely manner.
• Coordinate office visits and manage building access as required.
• Coordinate and manage packages including delivery, shipment, and inventory with third party agencies.
• Coordinate and manage IT related issues; escalate issues to internal IT team when necessary.
• Arrange and confirm meeting, dining, and business activities on behalf of the requestor.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.
• Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead.
• Additional duties as assigned by manager.

What You’ll Need

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED equivalent.
• 2+ years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products., including Word, Excel and Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Service line: GWS Segment