Customer Care Cooridnator
- Joining an excellent team and culture - Our employees love working here!
- A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
- Health, Dental, and Vision Insurance – We care about your well-being!
- 401k with Company Match – Plan for your future while we support you.
- Paid Time Off and Paid Holidays – Rest and recharge when you need it.
- Life Insurance – Both Paid and Voluntary options.
- Employee Assistance Program – We’re here for you, personally and professionally.
- Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
- Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
- Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.
- Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.
- Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
- Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
- Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.
- Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.
- Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
- Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.
- Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
- Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
- Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
- Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
- Team Player – You know how to collaborate with others while working independently to achieve your goals.
- Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field
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