Lease Admin, Associate Director

Job Title

Lease Admin, Associate Director

Job Description Summary

As the Lease Admin, Associate Director, you will be responsible for the day to day management of the Lease Administration Services team supporting C&W’s client and actively maintaining the Client relationship.

Job Description

General:

• Fosters excellent client relationship
• Ensure overall quality of service delivery
• Coordinate service and/or resources delivered to the client
• Manage the flow of key documentation and client communications
• Design reporting products to meet the clients’ unique requirements
• Ensure accuracy of all client materials
• Effectively manages all aspects of account team responsibilities
• Lead and / or facilitate client meetings
• Generate standardized and ad hoc reporting
• Reviews and ensures accuracy of reports and client submittals
• Performs other duties as requested by VP

Process Management:

• Process management consulting
• Implement standardized processes that create maximum efficiencies
• Oversee development of standard forms and procedures
• Establish baseline performance measurements at onset of relationship or periodic intervals
• Develop performance measurements for internal benchmarking
• Provide period reporting
• Develop and implement account operations manual

Portfolio Administration:

• Implement and manage overall portfolio administration function
• Recommend and implement process improvements
• Develop and implement performance measurements
• Manage and /or perform all lease administration tasks
• Accountable for accuracy of data in clients’ portfolio management system
• Provide written and oral reporting of critical lease action items
• Ensure accuracy of critical lease action date reporting
• Oversee maintenance of database ensuring all data is accurately classified, approved and processed
• Oversee and manage desk lease audits process
• Manage review and processing of Estoppel Certificates
• Manage subtenants including rent collections and subtenant billing requests
• Ensure timely entry of all data and submission of reports
• Ensure all files are updated and complete and follow corporate standards for records retention
• Manage client budget forecasting and variance reporting

Human Resources:

• Participates in the recruiting, hiring and management of human resources
• Assess and project staffing needs
• Within the structure provided by C&W Human Resource, implement and oversee Performance Management Plan Program for the Account Team under purview.
• Participate, when required, in Performance Improvement Plan in accordance with C&W’s Human Resource Guidelines and Policies

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Finance, or a related field; MBA preferred
• 8+ years’ experience in lease administration, real estate management, or a related field
• Understanding of the lease administration function, ideally with multiple industry sector clients and clients of various maturity levels/buying patterns
• Proven track record of leadership and team management
• Strong financial acumen and experience with budgeting and financial planning
• Excellent oral and written communication skills, presentation skills
• Strong relationship management and interpersonal skills; team-oriented
• Ability to listen and discern client and account needs and make effective presentations on complex topics
• Ability to motivate and negotiate effectively with key employees, senior management, and client groups
• Demonstrated ability to solve complex problems and deliver a variety of options in complex situations

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 84,991.50 - $99,990.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”