Service and Warranty Advisor
Job Description
Job Description
Description:
The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry -level, frontline role and is frequently the callers' first contact for service.
Duties & Responsibilities:
- Tier I technical support to provide general troubleshooting
- Required complete and thorough documentation of all calls
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
- Required to Dispatch Service technicians based on the issue.
- Research and bring to the attention of the leadership team problems and or concerns.
- Other duties as assigned.
Position Requirements:
- High School/GED or equivalent relevant experience
- 2-3 years of recent experience in a technical support positions preferred but not required
- Product Knowledge
- Excellent written and verbal communications skills.
- Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical
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