Field Service Engineer
Field Service Engineer (can live in Ontario, CAN or the US)
The client is an stablished and growing, machine design, manufacturing and automation business is seeking a Customer Service Technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Product lines are custom, high performance automated machines, which have a PC computer user interface, PLC, machine tool equipment, and occasionally robotics and conveyors. Travel for customer service averages 80 - 90% throughout the year.
RESPONSIBILITIES:
- Installing new equipment and training customers
- Troubleshooting equipment
- Responding to customer maintenance calls
- Handling customer issues and making sure the customer is 100% satisfied before you leave the site
- Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
- Escalating issues to the proper level if assistance is required to resolve the problem.
- Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.
- Experience troubleshooting automated machines
- Strong problem-solving abilities
- Excellent customer interfacing skills
- Ability to collaborate successfully in a small team and across departments
- Position reports to Technical Service Manager and requires frequent collaboration with the Controls Engineering team.
- Company culture values respectful interactions with teammates and customers, with openness to improvements and innovation.
- Service customers in areas like Guelph, Toronto, Stratford-Canada and the US
- 2-10+ years’ experience
- Required High School Diploma or GED,
- Desired Technical Associates Degree
- Knowledge of programmable logic controllers and real-time control systems a plus
- Repair machinery and production plans in: Automotive, Energy, Pumps & Fans, Aerospace
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