Director of Employee Experience

Are you an HR leader with nonprofit experience? If so, consider this role!

About Us
Ozone House aspires to end youth and young adult homelessness in Washtenaw County and surrounding communities through our mission of providing holistic support and housing services that enhance the wellbeing and safety of young people through empowerment, advocacy, and connection. Since 1969, we have actively developed unique, high-quality housing and support programs and services that provide support, intervention, and assistance to homeless, runaway, and high-risk youth and their families.

About the Job
The Director of Employee Experience is a leadership role responsible for strengthening and sustaining a healthy, values-aligned workplace culture while ensuring strong, compliant, and responsive human resources operations. This role exists at a critical moment of organizational growth and change and is central to improving employee trust, morale, engagement, and retention across the agency.

Reporting to the Executive Director and serving as a member of the Leadership Team, this position leads agency-wide efforts related to employee experience, labor and employee relations, talent strategy, and HR operations. The Director balances hands-on HR leadership with strategic culture change, supporting staff and leaders through a period of transition that includes a union election and, if applicable, collective bargaining.  

Education Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree preferred
• SHRM-CP or SHRM-SCP certification preferred or willingness to obtain  
• Minimum of 6-8 years of progressive HR leadership experience  
• Experience in nonprofit, human services, or similarly complex environments preferred  
• Demonstrated experience in employee relations, labor relations, unionized environments, or collective bargaining strongly preferred  
• Proven success leading culture change, building trust, and improving engagement in organizations experiencing transition  
• Supervisory and leadership experience required 

Job Responsibilities and Duties 

EMPLOYEE EXPERIENCE, CULTURE & ENGAGEMENT (PRIMARY FOCUS)  

• Design and oversee employee engagement efforts, including surveys, listening sessions, stay interviews, and feedback mechanisms; translate findings into actionable improvement plans  
• Develop and strengthen recognition, communication, and feedback systems that promote transparency, connection, and belonging  
• Serve as a visible, approachable, and credible resource for staff across roles and programs  

LABOR RELATIONS & EMPLOYEE RELATIONS  

• Serve as agency lead for employee relations and labor relations, including union communications, collective bargaining preparation and participation with bargaining team, and contract administration, as applicable  
• Support leaders and supervisors in understanding and applying labor agreements, management rights, and employee relations best practices  
• Lead or support grievance processes, investigations, and conflict resolution efforts with consistency, fairness, and dignity  

HUMAN RESOURCES OPERATIONS & COMPLIANCE 

• Lead and/or directly perform day-to-day HR operations, ensuring accuracy, compliance, and a positive employee experience  
• Oversee recruitment, hiring, onboarding, and orientation processes in partnership with leadership  
• Administer compensation, benefits, wage and salary programs, and HRIS systems; analyze data and recommend improvements  
• Ensure compliance with federal, state, and local employment laws, nonprofit regulations, licensing requirements, and funding standards  
• Develop, revise, and implement personnel policies and procedures aligned with best practices and organizational values  

LEADERSHIP, STRATEGY & ORGANIZATIONAL DEVELOPMENT  

• Serve as a member of the Leadership Team and contribute to agency-wide strategic planning  
• Partner with leadership to develop succession planning, workforce planning, and long-term talent strategies  
• Represent Ozone House to regulatory bodies, funders, and community partners as needed  

Benefits
Ozone House offers a comprehensive benefits package that includes: BCBS health and vision options and dental insurance 90% employer paid for single employee coverage, 80% for family coverage; retirement savings plan; basic life insurance, short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care, Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.

EEO Statement
Ozone House is an equal opportunity employer, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Salary Range: 85k-92k