In Room Dining Server

Job Description

Job Description

WHO WE ARE

Combining luxury with Avant-Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.???

WHAT YOU WILL DO

• Follow the established procedures to ensure knowledgeable, correct and efficient order taking

• Set up orders on trays and tables and transport them to guest floors and rooms

• Serve any dishes to guests while explaining the contents and preparation

• Ascertain a guest’s satisfaction and handle any problem which may arise by informing a manager of the problem and how it was resolved

• Serve and clear food and beverage items in an unobtrusive and professional manner

• Remove trays and tables from guest rooms

• Maintain a Room Service control sheet

• Set up the lobby coffee service

• Anticipate and service guests’ needs

• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture

• Be familiar with the menus, including preparation, ingredients and description

• Be familiar with the wine list and wine and beverage service including stemware used

• Complete opening and closing side work as assigned

• Provide confident and educated advice on menu options as well as food and beverage pairings

• Recognize and address potential intoxicated, disruptive or undesirable guests

• Conduct oneself in a professional manner at all times to reflect the hotel standards

• Demonstrate a high degree of drive and determination

• Keep the work area clean and tidy at all times

• Assist with responsibilities and duties in other departments and as assigned by management

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

• Good reading, writing and oral proficiency in the English language

• Good wine and food knowledge

• Ability to work well unsupervised

• Basic computer and/or POS skills

PHYSICAL DEMANDS

• Continuous standing and walking

• Negotiating wet tile floor and steps

• Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins

• Hand and elbow movements for polishing glassware, silver, setting up tables, pouring and mixing drinks

• Ability to carry trays weighing up to 30 lbs.

• Ability to push/pull carts up to 100 lbs. on a continuous basis

• Carrying over the shoulder occasionally

WHAT'S IN IT FOR YOU

• Paid time off

• 401K with company match up to 2% after 90 days of hire

• Free shift-meal prepared by our in-house culinary experts

• Medical, Dental, Vision, insurance effective on the 1st of the month after your hire date

As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.