Associate Director, Information Sciences (IS) - Market Access Solutions

The Opportunity: Associate Director, Information Sciences (IS) – Market Access Solutions

We are seeking a strategic and forward-thinking Associate Director, Information Sciences (IS) – Market Access Solutions to lead the digital enablement of our Market Access and Patient Services initiatives. This role will serve as a senior business technology partner to the Commercial Development Market Access team and related functions, translating business needs into scalable, cross-functional technology solutions that support patient access, payer and provider engagement , and digital transformation across the enterprise.

The ideal candidate will be responsible for shaping and executing the digital roadmap for Market Access capabilities, overseeing multi-functional platform implementations, leading cross-functional teams, and integrating patient-centric technology strategies into our broader Commercial ecosystem. This position is critical in aligning IT investments with business outcomes to improve therapy access and optimize the patient journey.

Key Responsibilities:

Strategic Business Partnership & Technology Leadership

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  Serve as the primary IS leader and strategic advisor to the Market Access and Patient Services organizations, including executive stakeholders in Commercial Development and broader cross-functional partners (e.g., Medical, Analytics, Finance).
  
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  Lead the development and execution of a multi-year digital roadmap for Market Access platforms, including HUB services, copay program analytics, patient onboarding, benefits verification, and case management tools.
  
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  Shape and execute digital strategies that improve payer engagement, provider enablement, patient access , and real-world evidence utilization.
  

Enterprise Integration & Innovation

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  Integrate Market Access capabilities into enterprise platforms (e.g., Veeva, Salesforce, analytics/data warehouses) to create seamless data flows and actionable insights .
  
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  Drive enterprise-level initiatives , including implementation of emerging technologies (AI/ML, automation, digital engagement) to enhance payer, provider, and patient experience.
  
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  Represent Market Access IT in enterprise steering committees, cross-functional governance forums , and strategic program reviews.
  

People Leadership & Cross-Functional Influence

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  Lead cross-functional project teams and third-party vendors responsible for delivering Market Access and Patient Services technologies.
  
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  Mentor and develop junior IS professionals , business analysts, and consultants supporting digital access initiatives.
  
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  Serve as an internal thought leader, promoting best practices in platform design, capability deployment, and agile delivery.
  

Operational Excellence & Change Enablement

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  Oversee the planning, delivery, and continuous improvement of Market Access systems, ensuring operational readiness, business continuity, and compliance .
  
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  Lead organizational change management efforts to ensure effective system adoption and user engagement across business teams.
  
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  Partner with internal stakeholders to track KPIs, system performance, and user satisfaction while identifying new optimization opportunities.
  

External Collaboration & Strategic Vendor Management

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  Lead selection, implementation, and lifecycle management of Market Access technology vendors.
  
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  Ensure platforms are designed for long-term scalability and regulatory compliance in a GxP environment.
  
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  Maintain external awareness of emerging trends, vendor capabilities, and best practices to continuously advance Market Access technology maturity .
  

Required Skills , Experience and Education:

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  Bachelor’s degree in Information Systems, Computer Science, Engineering, or related discipline.
  
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  10+ years of progressive experience in IT Business Partnering, IT Strategy, or Program Leadership within the life sciences industry, with a minimum of 3+ years supporting Market Access, HUB operations, or Patient Services .
  
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  Proven experience leading digital transformation initiatives tied to Commercial launch, access strategy, or patient engagement.
  
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  Deep understanding of CRM platforms (e.g., Veeva, Salesforce), payer/provider systems, analytics platforms, and integration methods.
  
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  Strong vendor management, project delivery, and stakeholder communication skills.
  
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  Demonstrated ability to influence cross-functional business leaders and steer complex initiatives in a matrixed, fast-paced environment .
  
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  Embody and model the company’s core values of patient-centricity, collaboration, integrity, and innovation in every aspect of platform design and delivery.
  
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  Build cross-functional alignment by fostering transparency, inclusivity, and operational excellence.
  
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  Serve as a change agent and strategic thought leader , helping to evolve how technology supports therapy access and commercial success.
  

Preferred Skills:

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  Experience leading platform implementations supporting HUB operations, digital onboarding, patient access, and case management .
  
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  Familiarity with AI, machine learning, or predictive analytics and their application to access optimization or payer engagement.
  
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  Knowledge of oncology commercialization or rare disease patient access challenges.
  
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  Experience designing digital solutions that align with GxP, HIPAA, and data privacy standards .
  

The base salary range for this full-time position is $190,000 to $215,000 for candidates working onsite at our headquarters in Redwood City, CA.