Customer Care Associate

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Training & development

Position Overview:

As an Customer Care Associate , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.


• Responding promptly to customer inquiries via phone and email.


• Providing information about insurance policies, coverage details, and claims processes.


• Assisting clients with policy changes, updates, and renewals.


• Investigating and resolving customer issues or concerns with empathy and professionalism.


• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

• Interest in marketing products and services based on customer needs


• Excellent communication skills - written, verbal, and listening


• People-oriented


• Detail oriented


• Proactive in problem-solving


• Able to learn computer functions


• Ability to work in a team environment


• Must be able to obtain relevant insurance licenses

Compensation: $17.00 - $21.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, competitive compensation, and more, then you’ve come to the right place! Working with an independent agency is a great career choice.

Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.

The demand for insurance professionals is growing every day! Is this career right for you?