Desktop support
Job Description
Job Description
Job Title:- Desktop support
Location:- 6777 W Maple Rd. West Bloomfield Township, MI 48322
Job Description :-
- 3–4 years of technical experience in deskside and network support
- Strong knowledge of networking protocols and diagnostic tools
- Experience with Windows, macOS, iOS, and enterprise environments
- Excellent communication and customer service skills
- Serve as the escalation point for Level 1 and Level 2 support teams, resolving complex technical issues.
- Provide expert-level support for desktops, laptops, mobile devices, and AV systems.
- Collaborate with remote network engineering teams to troubleshoot and resolve network-related issues including connectivity, performance, and configuration.
- Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance.
- Research, resolve, and respond to advanced technical queries via phone, ticketing system, or in person.
- Install and configure hardware/software, ensuring compatibility with network infrastructure.
- Provide support for network and local printers, including installation, configuration, and troubleshooting.
Best Regards,
Andy S
Talent Acquisition Group
SRI Tech Solutions Inc.
Company DescriptionSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
Company Description
SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
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