Customer Service Supervisor, Capital Equipment (Hybrid)

Job Description

Job Description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work-it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

• Comprehensive health benefits (medical, dental, vision) starting on day one
• Annual Bonus
• Paid vacation, personal days, and holidays
• 401(k) and profit sharing
• Tuition reimbursement
• Employee wellness program
• Onsite gym
• Flexible hybrid work environment with a mix of in-office and remote workdays
• A supportive, family-owned work environment

What You'll Do

As the Customer Service Supervisor for Capital Equipment , you will supervise the day-to-day functions of the Capital Equipment CSR team, overseeing order entry and fulfillment processes; ensuring team members deliver a high-quality customer experience. In this role, you will:

• Manage order entry and fulfillment of capital equipment orders for assigned authorized representatives
• Train and provide daily supervision of the CSR - Capital Equipment team, ensuring all tasks related to order entry, fulfillment, and project coordination are completed accurately and on time, in alignment with company policies and work instructions
• Monitor team performance and proactively address issues, escalating to the Customer Service Manager when appropriate
• Review and approve timecards, communicate company updates and policy changes to the team, and ensure proper staffing and scheduling for consistent customer coverage
• Serve as the primary solutions provider for the Capital Equipment team, troubleshooting issues such as backorders, credit holds, or part discrepancies, collaborating with other departments for resolution as needed
• Collaborate with the Customer Service Manager to identify key performance metrics for the CSR - Capital Equipment team, monitoring progress, and reporting regularly on performance
• Draft, update, and maintain work instructions related to capital equipment order entry and fulfillment processes
• Complete additional projects, duties, or tasks related to the CSR team as assigned by the Customer Service Manager

What You'll Bring

We're looking for someone detail-oriented, proactive, and solutions-focused. The ideal candidate will:

• Have strong administrative, documentation, and organizational skills
• Follow work instructions, safety guidelines, and company policies
• Deliver accurate, high-quality work with minimal rework
• Demonstrate responsiveness and a service-minded approach to customer needs
• Balance multiple tasks effectively and meet deadlines
• Communicate clearly and respectfully, both written and verbal
• Work independently with minimal supervision
• Bring a problem-solving mindset and collaborate effectively to find solutions

Qualifications

• Associate degree in Business Administration or related field, strongly preferred
• Proven success in a senior customer service, team lead or supervisory role
• Minimum of 5 years of experience in order entry and fulfillment; international fulfillment experience is a plus
• Experience using ERP systems such as IFS
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, etc.)

If you require assistance with the application process or would like to request a paper application, please get in touch with Skytron's Human Resources Department at 800.759.8766.

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will be considered without regard to race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under the law.