MAC/IT Support Specialist

Detailed Job Description

TEKsystems is searching for an experienced MAC IT technician onsite this role will allow someone to grow with in the IT industry by gaining experience

working with a wide range of technologies. Our client is actively looking to find someone who is excited to be a part of is a growing company

Position Responsibilities

·‘go-to’ for help desk and desktop support for hardware/software and network troubleshooting

· Basic knowledge in server computing, networking, phone setup/support, and business applications

· Take ownership of new hire onboarding, from creating accounts to handing over the equipment

· Managing a ticket queue, maintaining SLAs and best practices for proper ticket handling

· Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.

· Utilizes knowledge management tools to help resolve client issues.

· Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.

· Active Directory/Group Policy Support

· Windows 10/11 support for end users

· Provide end-to-end IT support relating to hardware and software applications

· This person will computer systems, hardware, or software, and will work with other Information Technology areas to escalate and resolve problems, if necessary.

· Document, develop and improve existing IT processes, and adhere to established standards and best practices.

· Support PC, Mac, Linux workstations, VDIs, and various tablet platforms

· Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards

· Troubleshoot hardware/software

· Experience working with a ticketing tool

· MDM

Position Requirements, 3+ year of the following:

• Windows Operating Systems experience

• Mac Desktop Support Troubleshooting

• G-suite experience

• Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji

• IT Support experience in an enterprise level company

• Active Directory and account management

• Office 365 Suite Support

• Deployment/installation/configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)

• Network/Hardware Support

Skills:

Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support, Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple

Experience Level:

Intermediate Level

Job Type & Location

This is a Contract position based out of Southfield, MI.

Pay and Benefits

The pay range for this position is $20.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Southfield,MI.

Application Deadline

This position is anticipated to close on Nov 19, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.