Inside Sales Agent

Job Description

Job Description

Are you energized by helping people and driven by results? Do you thrive in a fast-paced, high-growth environment where every call you make moves the needle forward? Are you looking to break into the booming world of real estate with a top-performing team?

The Delia Group , one of Southeast Michigan’s fastest-growing and most trusted real estate teams, is looking for an Inside Sales Agent (ISA) to join our high-performing sales division. This is not your average ISA role — you’ll be the first point of contact for hundreds of warm leads generated monthly through our proven marketing strategies. Your mission? Convert leads into appointments and fuel the success of our buyer and listing specialists.

Compensation:

• $80,000+ Expected First Year Earnings
• Unlimited Bonus Potential
• PTO and paid holidays
• Health Benefits
• Training and Coaching Opportunities
• Growth Potential

$80,000+ On Target Earnings

• Respond promptly to all new inbound leads within 2 minutes and answer incoming calls within 4 rings to create a high-touch first impression.
• Make 100+ contact attempts daily via phone, text, email, and other outreach tools across multiple platforms.
• Hold a minimum of 20 meaningful two-way conversations per day to qualify leads, uncover timelines, and understand motivation, especially for sellers and serious buyers.
• Set at least 15 qualified appointments per week for our buyer and listing agents, ensuring detailed handoffs and a smooth client experience.
• Follow up relentlessly with new and existing leads using smart, value-based follow-up to build trust and drive conversion.
• Accurately document all lead activity in the CRM, including notes, contact status, and appointment details to keep the team aligned.
• Consistently follow The Delia Group’s lead conversion process with professionalism, confidence, and a client-first mindset to deliver a high-quality experience from the first contact to appointment setting.
• Prepare your next day before the current one ends, including updating call lists, CRM tasks, and sending a daily recap to the team.
• Engage in daily huddles, roleplay, and team-based sales training to sharpen your skills and contribute to a culture of continuous improvement.
• Nurture long-term prospects and reactivate cold leads, identifying fresh opportunities and building a pipeline of future clients.
• Participate in regular call reviews and objection-handling practice to continuously improve performance and conversion.
• Represent The Delia Group’s brand, culture, and values in every client interaction with integrity, energy, and professionalism.
• Take ownership of lead follow-up and conversion, actively managing and growing your personal lead pipeline with discipline and accountability.

• Competitive and winning attitude - Must want to be #1
• Exceptional written, verbal, and phone skills
• Experience with an online Client Relationship Management (CRM) system
• Tech savvy
• Passion to hunt
• Determined and not easily intimidated
• Willingness to work hard, growth mindset
• Comfortable spending the majority of the workday on the phone talking to potential customers
• Extraordinary people skills and relationship builder
• Problem-solving skills and results-oriented
• Exceptional telephone skills—ability to set and close appointments over the phone
• Ability to learn and internalize sales process
• Organizational and time management skills
• Ambitious with proven ability to succeed
• Learning-based, proactive, and positive attitude
• Coachable team player

The Delia Group is one of the fastest-growing and most trusted real estate teams in Southeast Michigan. Founded by Joe and Renee Delia, the group has closed over 4,000 transactions and exceeded $1 billion in total sales volume. Known for their client-first approach, expert negotiation, and deep market knowledge, the team delivers outstanding results across residential resale, new builds, mortgage solutions, and title services. As part of their continued growth, they’ve launched a commercial real estate division to meet the rising demand for expert-level support in that space.

The team operates with a commitment to excellence, integrity, and collaboration. With a strong presence in key communities like Rochester, Royal Oak, Ann Arbor, and Northville, they partner with other elite teams and invest in their people through ongoing training and a culture of support.