Field service technician

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

As a Senior Field Service Technician, you will travel to customer sites to install, maintain, and repair equipment. You’ll play a critical role in ensuring equipment operates efficiently by diagnosing and resolving technical issues, performing routine maintenance, and configuring hardware and software. Beyond technical expertise, you’ll build strong customer relationships by providing training, clear communication, and tailored solutions—enhancing customer satisfaction and retention. Your work directly supports operational excellence and contributes to the company’s long-term success.

Work Area includes Troy, MI 48007 and up to a 50-mile radius

Reporting directly to the Field Service Manager this role is responsible for :

• Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components.

• Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime.

• Provide hands-on training and guidance to customers on proper equipment use and maintenance.

• Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment.

• Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed.

• Identify customer needs and recommend additional products or services to enhance their experience.

Products Assignment

• Small/Medium/Large Mailing Systems

• Small/Medium/Large Document Systems

• Parcel Lockers

• Addressing Systems Small/Medium/Large

• Shipping/Accounting/Tracking Software

• Production DH Systems

• High volume inline Ink Jet Printing System

What You’ll Bring:

• High School Diploma/GED or equivalent work experience; project management experience a plus.

• 1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred).

• Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems.

• Proficient in reading and interpreting technical diagrams, manuals, and schematics.

• Effective communicator with customers, sales, and technical teams; capable of mentoring junior technicians.

• Strong organizational and problem-solving skills; able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

#LI-NB1

This position has an hourly pay range of:

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.