ESG Program Manager

Job Description

Job Description

Ford Component Sales, LLC (FCS) is a wholly owned subsidiary of Ford Motor Company aligned with the Ford Customer Service Division (FCSD). We are a flexible sales organization that directs resources toward revenue opportunities identified by FCSD.

We are in search of a ESG Program Manager that is responsible for strategic and operational lead for the development, launch and management of automotive electronic products. Responsibility to coordinate cross-functional actions with internal and external stakeholders including Purchasing, IT, Supply Chain, Engineering, Suppliers, OEMs and Service Center management. Oversee field operations and service center performance.

ESSENTIAL FUNCTIONS

• Program management of all aspects of the electronics service program
• Leads the new model launch process with all program stakeholders ensuring all required elements are in place (float, service parts, repair procedures, etc.) prior to launch
• Working with program stakeholders, identifies and implements service specifications for all electronics programs including, but not limited to the items listed below:
  1. Specifications for repairs, remanufacturing, reprogramming and test equipment
  2. Software requirements and development
  3. Repair, reprogramming, and remanufacturing processes
• Establishes automotive electronics polices and processes to be executed by the independent service centers comprising the service network
• Initiates processes to ensure service center adherence/compliance with all program policies and specifications
• Manages the development of the product repair, reprogramming, and remanufacturing process documentation and communication
• Continuously tracks and analyzes the costs associated with repair and remanufacturing processes to establish an ongoing "repair vs. replace" strategy
• With Engineering, manages the identification and implementation of the test equipment required by the service centers
• Coordinates and launches technical and non-technical call center requirements
• Coordinates internal FCS teams with their efforts to support the electronics service program
• Communicates program status to company management and program stakeholders as required
• Supports the Operations Manager's interfaces with PD and Service Planning activities within Ford, OEM, and Non-OEM electronics end item and component suppliers
• Supports aftermarket program development for service requirements of profit opportunities for FCS
• Other duties may be assigned

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree from a four-year college or university; or four to ten years related experience and/or training; or equivalent combination of education and experience.

We offer an attractive and competitive compensation and benefits package, which includes medical, dental, vision, paid holidays, 401(k), disability, and tuition reimbursement assistance. If you take pride in your work and are committed to personal and professional success, we want to talk to you. Please visit to learn more.

FCS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law