Service Manager

Join K&R Truck Sales, a family-owned and operated leader in the truck dealership industry, located in Holland, MI. As a Service Manager, you will play a key role in leading our service department, ensuring exceptional customer satisfaction, operational efficiency, and department profitability. This is an excellent opportunity to join a supportive team that values growth, professional development, and a positive work environment. If you are passionate about delivering high-quality service and developing top talent, we invite you to apply and become part of our commitment to customer service excellence.

Responsibilities

• Lead and oversee all activities within the service department to ensure quality service and high productivity.
• Manage department spending and control costs to achieve profitability goals.
• Provide repair quotes for customers and internal departments.
• Monitor and manage workloads, following up on job status as needed.
• Participate in branch meetings to align with company objectives.
• Recruit, train, coach, and develop service department staff, including performance management.
• Maintain workflow efficiency and enforce company standards and procedures.
• Oversee scheduling, inventory management, vendor relations, and department P&L.
• Set and strive to achieve department goals and objectives.
• Ensure compliance with all federal, state, and local regulations affecting service operations.
• Build and maintain strong relationships with customers to encourage repeat and referral business.
• Address customer complaints promptly and in accordance with company guidelines.
• Promote and enforce safety policies, ensuring a clean and safe work environment.
• Perform additional tasks as assigned.

Qualifications

• Two to four years of related management experience and/or training, or an equivalent combination of education and experience.
• Experience in the heavy truck market.
• Strong customer service skills with a customer-focused approach.
• Confident and positive attitude.
• Ability to solve problems and think creatively.

Benefits

• Medical and Dental insurance
• 401(k) plan
• Paid time off
• Growth opportunities
• Paid training
• Family owned and operated environment