Restaurant Manager

Restaurant Manager – CJ’s Brewery

Department: CJ’s Brewery

Reports To: Director of Food and Beverage

Basic Function

The Restaurant Manager is responsible for developing and retaining staff, leading FOH training, driving sales and profitability, managing costs, and building a guest-focused culture. Multiple managers work together to ensure the restaurant meets established financial and operating performance goals.

Essential Functions and Responsibilities

· Partner with the Kitchen Manager to ensure successful daily operations.

· Train and develop front-of-house employees; reinforce service standards and menu knowledge.

· Assist with recruiting, interviewing, and hiring.

· Lead and assist outbound sales for group dining, banquets, and private events; handle inbound banquet inquiries and convert leads to bookings.

· Lead and assist with specials and seasonal menus—promote, create, and properly price offerings.

· Collaborate with Ticket Sales and Marketing to maximize sales tied to arena events.

· Develop and implement event-driven revenue opportunities including parties, suites, concessions, and arena hospitality programs.

· Work cross-departmentally to package food, beverage, and experience options for events to maximize per-cap revenue.

· Generate creative, sales-minded ideas and implement strategies that convert to revenue and return business.

· Support initiatives to increase sales, profitability, and guest counts.

· Maintain cost controls (labor, food & beverage); oversee ordering and inventory processes.

· Manage performance of FOH team members (hosts, servers, bartenders); coach in real time.

· Provide hands-on support across all restaurant positions when business needs require.

· Ensure guest satisfaction; resolve escalated issues professionally and promptly.

· Perform administrative duties including labor management, scheduling, payroll accuracy, and reporting.

· Drive a culture of accountability, teamwork, safety, and compliance with health and alcohol service regulations.

Required Qualifications

· Must be 21 years of age.

· 2–4 years full-service restaurant experience required; 1–3 years supervisory experience preferred.

· Private events/banquet sales experience is a plus.

· Strong people leadership, communication, and listening skills.

· Sales and creativity mindset; ability to turn ideas into revenue and repeat business.

· Comfortable collaborating with Marketing and Ticket Sales; basic POS/scheduling/Excel skills.

· Must be certified in TIPS (Training for Intervention Procedures) or complete an equivalent state-approved alcohol service training program within 30 days of employment.

· Excellent time management and organizational skills; calm under pressure.

· Passion for teaching and developing others.

· Flexible schedule: days, nights, weekends, holidays.

Salary

Commensurate with experience. Full-time with an excellent benefits package.

Availability

Position to begin immediately.

Application Procedure

Contact Mike Henry, USA Hockey Arena General Manager, at [email protected]. No phone calls, please.

USA Hockey Arena is a multi-purpose arena in Plymouth, Michigan, opened in 1996. Originally known as Compuware Sports Arena, It was renamed to USA Hockey Arena in 2015 when the USA Hockey Foundation purchased the arena.
USA Hockey Arena encompasses approximately 170,000 square feet with one main seating level, private suites and press boxes. The creative design of the arena affords the opportunity to provide 3,504 seats for hockey games and 4,500 seats for concerts and other performances.