Manager

Job Description

Job Description

Benefits:

• Locally owned and operated
• Employee discounts
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

You might be a great fit if

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:
Responsible for overseeing the day-to-day operations of the store, including sales, optimizing merchandising, and modeling an outstanding customer service experience. Managers should positively represent Gilberts Hardware consistent with our company values. We are family owned and have been operating in DeWitt since 2006.

Responsibilities:

• Model excellent customer service by helping customers when necessary.
• Oversee daily opening and closing of the store.
• Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
• Immediately respond to customer complaints and resolve them as best as possible.
• Maintain inventory at appropriate levels and direct cycle counts.
• Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
• Ensures the sales floor stays clean and orderly.
• Participates in the weekly ordering of merchandise and oversees deliveries and restocking.
• Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
• Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.

Qualifications:

• Must have some hardware background, such as knowledge of plumbing, electrical, paint, small engines, etc.
• Outstanding customer service skills and a professional attitude.
• Excellent communication skills, both written and verbal.
• Committed to continually learning and pursuing training and development opportunities.
• Ability to supervise other employees and understand the fundamentals of leadership.
• Strong knowledge of the products contained in the store.
• Motivated, organized, self-starter who is able to think independently and solve problems.
• Understanding of store operations, including inventory control, and pricing strategy.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to efficiently operate the stores point-of-sale system. Knowledge of MS Word and PowerPoint.
• Able to work a flexible schedule of 45-50 hours per week, including two weekends a month, two nights a week and some holidays.

Goals:

• Drive growth in the company through increasing sales and reducing expenses.
• Build a strong team of motivated and productive retail associates.
• Expand knowledge of retail operations, including inventory management and pricing strategies.