CALL CENTER ANALYST

Immediate Openings!

New Salary! $39,930 to $51,431; starting salary is $39,930 annually

The Charter County of Wayne is Michigan's first and largest County! Home to 34 cities and nine townships; from Rockwood to Livonia, from Sumpter Township to the Grosse Pointes, each community in Wayne County offers residents and businesses a unique blend of opportunity to live, work, play and raise families.

Headquartered in beautiful Downtown Detroit, our largest city and the automotive capital of the world, Wayne County Government offers a diversified economy and high standards for our residents' quality of life. With a history rich in culture, arts and diverse communities, Wayne County takes pride in its promotion of diversity, inclusion and equity, not only through its residents but also through its employees.

Becoming a part of the Wayne County team means that you are driven, ambitious and ready to have a positive impact on the community.

Are you a technology problem solver? Do you like helping people fix technology related problems? Check out this opportunity to work with Wayne County's forward blasting Department of Information Technology!

The Call Center Analyst, in the Department of Information Technology, works at the Service Desk, which is the first point of contact for internal and external users when there are service disruptions. The Service Desk provides a point of communication to the end user and a point of coordination for several IT groups and processes. The Service Desk role is distinct and separate from any group in the Department of Information Technology. The Call Center Analyst is directly responsible for triaging alerts, incoming service request and troubleshooting technical events in direct support of end users.

An excellent candidate will meet the following qualifications: You will have a Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related curriculum.

OR

You will possess a High School diploma and at least one (1) year of full-time paid relevant technical experience working in an enterprise environment; which must include experience working in a technical support and/or service capacity that demonstrates an ability to resolve issues within expectations and to the satisfaction of the customer/client.

• It is preferred that the excellent candidate has certification in ITIL v3 Foundations, and COMPTIA A+

Equal Employment Opportunity

Wayne County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For information regarding the Department of Justice - EEO Utilization Report, please visit

Accommodations If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Wayne County Department of Personnel/Human Resources at 313-224-5901 or via email at [email protected]. Hearing or speech impaired persons using TDD's or similar devices may contact the Michigan Relay Center, toll free at (800) 649-3777 or 711 to communicate directly with the Department of Personnel/Human Resources during regular working hours.