Dental Receptionist
- Provide support to all staff members
- Report any matters of importance to the appropriate people.
- Encourage effective teamwork and appointments
- Complete any reasonable duties requested by Clinic Manager
- Greet and care for all patients and visitors in a polite and courteous manner at all times.
- Deal with all questions both in person and on the telephone in a polite and professional manner
- Always be aware of patient confidentiality and data protection
- Inform Doctors of patient's arrival
- Appropriately booking appointments
- Taking payment for procedures done and printing receipts for patients
- Ensure all patients receive all necessary paperwork and all forms are signed and dated correctly
- Maintain and accurately file records and update information for patients
- Ensure all notes and information available coincides with appointments
- Provide courtesy calls to patients to remind them of their appointments/ Encourage patients to give enough notice if the need to cancel or reschedule
- Promote a professional image of the office at all times and be knowledgeable about the services it provides.
- Be aware of all office policies and procedure for compliance
- Ensure the reception area is always clean and tidy
- Always report any problems or concerns to the Clinic Manager immediately.
- Predictable, consistent and reliable attendance.
- Other duties as assigned.
- Willingness to uphold the Mission of Covenant Community Care - To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most
- High School Diploma or GED
- 2+ years previous experience working in a fast-paced environment
- Valid State of Michigan Driver's License
- Prior work experience in a dental or clinic environment preferred
- Fluent in Spanish a plus
- Customer Service- Excellent care and communication skills, and excellent telephone manner
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation- Actively looking for ways to help people.
- Multitasker- Able to manage multiple tasks simultaneously while maintaining calm and providing excellent customer service.
- Dependable- Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.
- Efficient- tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.
- Organized- desk/workstation in order, can retrieve requested items, others can pick up staff member's work in their absence.
- Teamwork- assists others, supports others, committed to success of the organization, self-sacrificing, leads in areas of expertise, seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers.
- Professionalism- appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients-unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted.
- Comprehensive Benefit program
- Vacation, Sick, and Personal time (VSP)
- Paid holidays
- 401K
- Life insurance, long term and short term disability
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