Account Manager

Job Description

Job Description

Hybrid Work Schedule

If you are looking for a company where you can grow and develop alongside respectfully collaborative teams, join us at Oliver Packaging and Equipment Company. With a history dating back to 1890, we offer the stability of a well-established organization and the support of colleagues who truly value one another. In addition to competitive base pay, we provide a generous benefits package, including a bonus plan, a 5% 401(k) match, 15 days of paid time off, and 10 paid holidays in your first year (pro-rated in year one).

Our culture is built on teamwork and a shared commitment to creating and delivering packaging and equipment solutions around the globe. You’ll see your work make a real impact—in places like Walmart and Panera Bread, in schools providing meals to children, through programs like Meals on Wheels supporting seniors, and in hospitals helping patients in recovery.

If you want your work to matter and to be part of a supportive team with a strong foundation and long-term vision, this is the opportunity for you.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Job Summary:
This position is responsible for maintaining the current business in a specified territory by providing day-to-day customer service support. This person plays a critical role in the order management processes ensuring the timely process of orders and realistic delivery dates are confirmed.

Primary Responsibilities:

• Strong ability to take initiative and confidently direct customer interactions.
• Acknowledges customer orders received via telephone, email, and fax within 24 hours. Uses procedures and discretion to respond to inquiries, formulates quotes and upsell new product where applicable.
• Consistently verifies pricing, applies applicable discounts and fees according to company policy to ensure high levels of service and revenue.
• Provides necessary sales, order and customer information and escalates risks or potential problems with customer orders to the appropriate team members in manufacturing, engineering, production planning, etc.
• Negotiate expedite fees and scheduling deviations requests for rushed deliveries.
• Clearly communicate updated order acknowledgment to customer and update internal systems as needed.
• Captures customer complaints and tracks in accordance with established practices and procedures. Works to ensure timely feedback to customer.
• Work closely with members of a sales team to coordinate internal information requests, technical information and quotes and collaborate with Regional Manager and Field Service Technician.
• With management guidance, proactively contacts and sells products to existing customers.

Basic Qualifications

Education and Experience:

• 4-year degree in business related field or comparable experience preferred.
• 2+ years of related customer service, sales and account management experience, or equivalent combination of education and experience
• Experience in packaging or food packaging industries preferred

Other requirements:

• Strong interpersonal, verbal and written communication skills
• Desire to drive accountability across project teams and cross functional teams
• Strong teamwork, active listening and problem-solving skills
• Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations