Head of Inside Sales - North American Retail

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Head of Inside Sales to join our growing team in Grand Rapids, MI. The Head of Inside Sales is a vital leadership position that leads and manages the internal sales team, focusing on optimizing sales processes and driving revenue growth through remote sales channels. This role involves crafting and implementing sales strategies, setting ambitious targets, and ensuring the team aligns with the company's overall sales objectives.

To succeed in this role, it is important to focus on continuous learning, building a strong sales culture, strategic planning, and adaptability. Staying updated on industry trends and technologies like AI is crucial, while also maintaining a human touch in customer interactions.

Responsibilities

• Strategy Development and Execution: The role requires setting sales targets, developing processes, implementing technologies, and aligning strategies with company goals.
• Implementing and optimizing sales technologies: Overseeing the implementation and ongoing optimization of the sales tech stack, ensuring that the tools are being utilized effectively to achieve sales goals.
• Analyzing sales metrics and data: Leveraging the reporting and analytics features of the tech stack to track key performance indicators (KPIs), identify trends, and make data-driven decisions to improve sales performance and revenue growth.
• Ensuring data quality and accuracy: Establishing and enforcing processes to maintain clean and accurate data within the CRM and other sales tools, leading to better decision-making and more effective sales strategies.
• Training and onboarding new team members: Developing and implementing comprehensive training programs to ensure the sales team is proficient in using the tools in the tech stack and understands how to leverage them for maximum effectiveness.
• Providing ongoing coaching and performance management: Using the insights provided by the sales tech stack to offer targeted feedback and coaching to individual team members, helping them improve their skills and achieve their targets.
• Fostering a culture of tech adoption and data-driven decision-making: Encouraging the sales team to embrace and actively use the sales technology stack, highlighting its benefits for individual and team performance.
• Working with marketing on lead generation and qualification: Collaborating with the marketing team to ensure alignment between sales and marketing technologies for efficient lead generation and qualification efforts, leading to a strong sales pipeline.
• Coordinating with product teams for product knowledge and updates: Ensuring the sales team has the most up-to-date information and resources needed to effectively sell and upsell the products and services, supported by tools like sales enablement platforms.
• Culture and talent: Champion, model, and propagate exceptional leadership and client-centricity throughout the organization.
• Stakeholder Management: Represent the business to internal and external stakeholders, including executives, customers, and partners.
• Self-Development: Stay informed about industry trends, developments, and innovative technologies.

Requirements

Required Qualifications

• Bachelor’s degree in related field
• Minimum of 10 years of progressive experience in sales, preferably with at least 3 in an inside sales environment
• Minimum of 5 years of experience in management roles – having led other managers and total teams of at least 20
• Proven record of driving business growth, organically and inorganically
• Strong understanding of sales metrics and performance management
• Experience with CRM software and sales analytics tools
• Can push self and motivate others to achieve and excel in a fast-paced, dynamic environment.
• Can model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments.
• Deep understanding of markets, clients, and competitors 

Travel: Extensive travel is required.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits And Perks

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  [email protected].

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.