Human Resources (HR) Assistant
Job Description
Job Description
We are looking for a dedicated and detail-oriented Human Resources Assistant to join our team in Ann Arbor, Michigan. This position is within the hospitality industry and offers an excellent opportunity to contribute to HR operations in a dynamic and collaborative environment. As part of a long-term contract role, you will assist with employee inquiries, data management, and process improvements while ensuring exceptional service and accuracy.
Responsibilities:• Respond to incoming calls and emails from team members, triaging inquiries and providing resolutions based on department guidelines.
• Maintain accurate records by documenting calls and emails in tracking software, categorizing them by subject, type, and priority.
• Investigate and address employee cases using tools such as Peoplesoft, Pulse, and ServiceNow, ensuring compliance with policies and procedures.
• Enter and update employee data in the Pulse database, managing alerts and escalating unresolved issues as necessary.
• Handle Leave of Absence cases by creating tickets, sending packets, and communicating updates to team members and HR partners.
• Collaborate on HR projects, reviewing work with management, identifying efficiencies, and presenting progress updates.
• Provide feedback on improving existing processes and document recommendations to enhance operational workflows.
• Participate in various HR initiatives, contributing to the development and implementation of new strategies.
• Troubleshoot inquiries and cases in alignment with legal and procedural standards.
• Support payroll and benefits-related inquiries, ensuring accuracy and prompt resolution.Human Resources (HR) Administration, Resolve Customer Service, Leave of Absence, Answering Inquiries, PeopleSoft
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