Dispatcher

Service Professor is excited to expand our team with the addition of a dedicated Dispatcher . As a key member of our service team, you will play a crucial role in ensuring smooth communication and coordination between our technicians and customers.

These positions will be Monday - Friday from 9:30am to 5:30pm onsite in Grand Rapids.

Why You’ll Love Working at Service Professor:

• Comprehensive Health Benefits – Starting Day One:
  • Affordable, High Quality Health Care options (company pays 70%)
  • Dental & Vision Insurance
  • Company subsidized Health Savings Accounts
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
• 401(k) with Significant Company Match – Plan for your future while you build your career
• Paid Time Off – Including holidays, floating holidays, and PTO
• Employee and Family Discounts
• On-the-Job Training – Learn quickly and grow your career
• Positive, Team-Focused Culture

Your Day-to-Day:

• Dispatch the right technician to the right job to maximize every opportunity
• Resolve client concerns in a timely manner with 5-star quality customer service
• Communicate between the technicians, clients, and department managers to ensure everyone is communicated with efficiently
• Record the results of each service call and create report summaries for management
• Serve as an integral link in establishing customer rapport, converting clients into customers for a lifetime
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
• Provide timely updates to customers throughout the day on the technician’s progress

What Does It Take?

• 2 years of scheduling experience, home services experience preferred
• Ability to type at least 35 wpm
• Demonstrated capacity to work independently in a high-paced environment
• Pass a drug screen and background check
• Strong interpersonal communication skills
• Intermediate computer and telecommunication skills
• Capacity to learn Service Professor's business systems

About Service Professor:
With a rich local history spanning nearly four decades, Service Professor has evolved into one of West Michigan's most trusted home service repair companies. From our humble beginnings as a small electrical company in Greenville, Michigan, we've grown to serve over 15,000 residential and commercial customers across seven counties. Our commitment to exemplary service, integrity, and transparency has earned us numerous awards and accolades, including recognition as one of West Michigan's 101 Best & Brightest Companies to Work For.

Join Our Team:
If you're seeking a company where your work is valued, where you're treated like family, and where there's ample opportunity for career growth, Service Professor is the place for you. Apply now and become part of a team dedicated to providing exceptional service and building lasting relationships with our customers.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Service Professor.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.